Commercial Services Specialist II (Manheim)

CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileCommercial Services Specialist IIManagement LevelIndividual ContributorFlexible Work OptionNo remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThis position is responsible for managing successful relationships with clients and their internal business partners. The Commercial Services Specialist is responsible for the accurate and efficient preparation of vehicles for sale by collaborating with several departments within the auction. This role maintains and updates inventory on a continuous basis in order to assign and prepare vehicles for sale as required by specific clients.Job Responsibilities:Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified, etc.Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.Seek floor price information from account representative and enter it into computer system.In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.Prepare various reports identified in client agreements.Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.Collaborate with arbitration on pending units for updates and keep clients informed of status and resolution.Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets. Request any invoices needed.Post payments received from clients in workbench, along with any adjustments needed.Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.Follow up on aged titles to ensure vehicle qualification and reduce cycle time.Work with Front Office regarding title issues.Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.Partner with Auction Dispatcher on units vended out to dealerships and update clients.Manage/reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.Partner with various departments to ensure all regulatory and compliance requirements are met.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Qualifications:High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related fieldData entry experienceEffective communication skillsMust possess good problem-solving and organizational skills.Good computer software skills necessary.Must possess basic Microsoft Excel, Word, and Outlook skills.Ability to sit or stand for prolonged periods of time.Ability to perform repetitive data entry tasks, manual dexterity.Vision abilities required include close, distance and depth perception.Commitment to providing excellent customer service essentialPreferred Qualifications:Associate degree a plus.1 - 3 years of clerical or administrative experience in the automotive industry preferred.General title experience is a plusWork Environment:Office setting.Disclaimer:The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Drug TestingTo be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.