Accounts Receivable Supervisor

About UsWith over a century of expertise, Adam's Group is a fifth-generation family-owned company providing global solutions to the food industry. As a leading supplier of organic and non-GMO bulk and specialty oils, lecithin, and grains, we serve B2B customers in the natural and organic space, including food manufacturers, infant nutrition brands, and industrial processors. We are committed to delivering high-quality, sustainably sourced ingredients that support innovation and clean-label formulations. Our Core ValuesAt Adams Group, we live by five core values that guide everything we do: Quality in all we doDoing the right thingBuilding relationships for shared successAdapting to changeLeaving the world better than we found it Position Summary:The Accounts Receivables Supervisor plays a critical role in managing and resolving complex and delinquent customer accounts. This position requires strong analytical skills, sound judgment, and the ability to navigate challenging situations with professionalism and initiative. The Supervisor will work closely with Accounts Receivables Manager to ensure timely resolution of payment issues and to implement strategies that maintain account health. Key Responsibilities:Investigate and resolve discrepancies related to invoices, payments, customer deductions, and short pays.Communicate directly with customers to resolve payment issues and negotiate payment plans while maintaining a professional and diplomatic approach.Maintain accurate and up-to-date billing records and documentation.Analyze customer trade rebate agreements, including volume-based, promotional, and contractual rebates.Calculate, track, validate, and reconcile rebate accruals and settlements on a periodic basis.Assist the invoicing team by reviewing customer orders, contracts, pricing, discounts, taxes, and payment terms to ensure billing accuracy.Ensure compliance with company policies, internal controls, and applicable industry regulations related to billing and collections.Provide regular status updates, metrics, and issue escalation reports to leadership.Serve as an escalation point for complex accounts and high-risk customer balances.Support external audit requests by preparing documentation and explanations. Required Qualifications:Education & ExperienceAssociate's or Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).2-5 years of experience in accounts receivable, credit and collections, and trade rebates.Experience in manufacturing, food, or commodity-based industries preferred. Technical SkillsAdvanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas).Experience with ERP systems (Microsoft Dynamics 365 preferred).Familiarity with rebate management processes and tools. Skills and Competencies:Experience with ERP systems (e.g., Dynamics 365) and rebate management toolsStrong analytical and problem-solving skills with exceptional attention to detail.Ability to manage high-volume transactional data accurately and efficiently.Strong communication skills with the ability to work cross-functionally and with external customers.Hands-on, roll-up-your-sleeves mindset with the ability to independently troubleshoot and resolve issues.Strong organizational and time-management skills.High ethical standards and ability to handle sensitive financial and customer information confidentially. Working Conditions:Office-based with regular interaction with plant, warehouse, and operations teams.Standard working hours with additional time during month-end close or harvest season.Occasional site visits to production facilities or warehouses as needed. LI-TA1