Call Center Agent

Position: Call Center Agent (Lead Generator)Dept: Sales & MarketingLocation: In OFFICE (Sales Office) - Muncie, IndianaReports to: TEAM Telemarketing ManagerEmployment Type: Full-Time (36 hours per week)Hours: Monday through Thursday - 8:30 am to 5 pmFriday - 8:30 am to 12:30 pm(No Weekends, No Holidays & No Nights)COMPENSATIONHourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.PERKSDaily, Weekly & Monthly prize incentives, based on job performance.Perfect Attendance Bonus - $100 awarded monthly upon qualification.ACR Discount Rate for childcare facility located next door, with availability.BENEFITSMedical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.POSITION PURPOSECall Center Agents (Lead Generators) support our Outside/Inside Sales staff. Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.ESSENTIAL DUTIES & BASIC TASKSContact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.No Residential callingDuring calls gather all relevant information, including size, age, and owner contact information for building/roof.Enter data into customer contact database for review and approval by sales staff.Maintain accurate and up to date information in database.GOALSGenerate at least TWO actionable leads per week.Making minimum outbound call requirements per dayQUALIFICATIONSMust be 18 years of age.High school diploma or GED preferred.Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.Having knowledge of Microsoft access is preferred, but not required.Must be able to pass Pre-Employment Drug Screen.Provide 2 forms of I-9 Citizenship approved identification.SKILLS & ABILITIESHonest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.WORKING CONDITIONSPosition requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.This job will be a sitting position for a large portion of your day.About Us: