Call Center Representative

ACHC is a Federally Qualified Health Center and has licensed primary care clinics. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medicine, Neurology, Pediatrics, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties.SUMMARYThe initial point of contact into the health center. Handles all incoming calls and makes outbound calls to patients and the public in a kind and professional manner.RESONSIBLITIESAnswers questions and offers non-medical guidance via the telephone or computer with individuals on a continual basis.Schedules appointments.Exchanges pertinent and non-routine information with patients and medical office.Maintains documentation of calls.Collaborates with the medical front office to assist in improving patient experience.Supports the delivery of quality patient care through providing timely and accurate information exchange.Provides resources as appropriate to assist patients.