Call Center Representative

About the Role:We're looking for a friendly and motivated Call Center Representative to join our team. You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer questions, provide information, and ensure every interaction leaves a positive impression. We have both part-time and full-time positions available, offering flexibility to fit your schedule.Key Responsibilities:Engage with warm leads through inbound and outbound callsProvide accurate information about products, services, and policiesBuild rapport and guide prospects through the next stepsResolve questions or concerns efficiently or escalate as neededDocument call details and maintain up-to-date recordsMeet individual and team performance goalsQualifications:Excellent communication and active listening skillsStrong problem-solving abilities with a customer-first mindsetAbility to multitask and stay organized in a fast-paced environmentPrior call center or customer service experience is a plus, but not requiredWhat We Offer:Competitive pay and benefits (full-time employees)Training and growth opportunitiesPart-time and full-time roles availableSupportive team environment