Technical Support Specialist

Position OverviewA leading organization is seeking a customer-focused Technical Support Center Specialist to provide remote technical support across the enterprise. This role is primarily focused on software and application support, including troubleshooting internally supported and custom business applications in a fast-paced, ticket-driven environment. The ideal candidate brings strong remote support experience, thrives in a call-center-style setting, and demonstrates excellent communication skills, problem-solving ability, and a positive team-oriented mindset.Key ResponsibilitiesProvide remote technical support to end users across various business unitsTroubleshoot and resolve issues related to software, custom applications, and Microsoft-based systemsManage and resolve 15–20 support tickets per day using a ticketing systemSupport users with Microsoft technologies, including enterprise business applications and related toolsDeliver high-quality customer service in a call-center-style support environmentDocument issues, resolutions, and processes accurately within the ticketing systemCollaborate with internal teams to escalate and resolve complex technical issuesMaintain adherence to SLAs and ensure timely issue resolutionRequired Qualifications1–2+ years of technical support experience Proven experience in remote technical support environmentsStrong background in software/application supportExposure to or experience supporting custom/internal business applicationsFamiliarity with Microsoft environments; experience with enterprise business systems is highly preferredExperience using a ticketing system or comparable support platformExcellent communication and customer service skillsPreferred BackgroundExperience working in a call center or high-volume support environmentBackground in customer-facing technical support rolesAbility to quickly learn and support proprietary systems and applications