Onsite Phone Triage Medical Assistant- Low Country Cancer Care

Location: Low Country Cancer CarePay Range: $15.83 - $26.38Practice: Low County Cancer CareLocation: ACI Bld, 4700 Waters Ave Suite 201, Savannah, GA 31404Schedule: Full Time, Monday-Friday, 8a-5pm Please note this is an ONSITEphoneposition. Why Choose Us? Work-Life Balance:Enjoy a consistent schedule. NO nights, NO weekends, and NO major holidays, giving you more time for what matters most!Competitive Pay:We offer a generous salary along with a comprehensive PTO package, 6 paid holidays, and 2 "Floater" holidays to enjoy.Salary is determined based on years of experience and internal equity.Additional Incentive:$2.25/hour for employees with an active OCN!Comprehensive Benefits:A full benefits package to ensure you and your loved ones are covered.Benefits begin on the first of the month following sixty days of employment.Tuition Reimbursement:We support your personal and professional growth with tuition reimbursement programs.401K Matching:Secure your future with our 401K matching contributions.AON's WellBeing Program:We care about your overall well-being, offering resources through AON's WellBeing program to promote a healthy work-life balance.Job Description Summary: Purpose of the position is to guide patients through their Oncology journey. Navigate barriers or obstacles for patients to ensure timely screening, diagnosis, treatment, post treatment cancer care, supportive services and survivorship. The patient liaison will work with health care providers as well as revenue cycle to ensure patient has a clear understanding of their journey. The Navigator will share knowledge of the practice and roles of the oncology team. Answer questions from patient, connect them will local assistance programs and support groups if needed.Primary Job Duties & Responsibilities: Facilitate patient-centered care that is compassionate, appropriate and effective for the treatment of cancer and promotion of healthSupervise the flow of the patients through the clinic or assigned areasBuild trust and rapport with patients and families.Provide education on what they can expect at each visitCreate a calendar for each patient so they can record all their appointmentsReview process of new patient coordinator and workflow processProvide navigation for patient by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from attending their scheduled appointmentAssist patient in connecting with necessary supportive care servicesEnsure new patient has visit with APP for education on chemo treatmentsEnsure patient receives Patient Care Manual and review with patientProvide advocacy, patient education and support in accessing community-based and hospital-based programsProvide transportation service informationDocument every intervention into the appropriate electronic medical recordDevelop and maintain a strong working relationship with outside providers and their schedulers for oncology appointments and related servicesWork with medical interpreters to reach patients of other languagesBe involved in evaluation and research activities in the program as neededDocumenting and resolving any complaints lodged by the patient and or family membersTake on duties as Lead PSS and training of new PSSPerforms other duties and projects as assigned.Job Qualifications and Requirements: 1. Education : High school education required2. Previous Experience (including minimum years of experience) : Five years of experience in oncology clinic setting and patient carePrior front desk, patient support experiencePrior experience with medical/health insuranceONCO or other experience3. Core Capabilities : Analysis & Critical Thinking:Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.Interpersonal Effectiveness:Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.Communication Skills:Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.Customer Service & Organizational Awareness:Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.Self-Management:Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.Computer Skills:-Proficiency in MS Office Word, Excel, Power Point, and Outlook required. 4. Travel: 5. Standard Core Workdays/Hours : Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.#AONC #LI-ONSITE