Junior Analyst Help Desk

A company is looking for a Junior Analyst to provide Tier 1 Help Desk support for Hardware Asset Management. Key Responsibilities Respond to inquiries and service requests regarding ServiceNow HAM, providing guidance and support Log and manage incoming requests, ensuring accurate documentation and adherence to service level agreements Assist users with hardware asset lifecycle questions and support data quality efforts Required Qualifications Must be a U.S. citizen or a green card holder Must be able to obtain and maintain a Public Trust clearance Associate's degree in a relevant field or equivalent experience 1-3 years of experience in a help desk, IT support, or customer service role Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment