IT Technical Senior Support Analyst

Position Title: IT Technical Senior AnalystDuration: 6 months contract to HireRockville,MDOnsite with some travel in 40 miles radius Essential Functions, Roles, and ResponsibilitiesCollaborate closely with IT Operations, IT Infrastructure, and Service Management teams to ensure IT services are delivered on time and meet quality standards. Diagnose and resolve hardware and software issues in accordance with corporate IT standards and ITIL best practices. Serve as the primary liaison with vendors to coordinate hardware repairs or replacements, manage software updates, and support help desk operations for both internal and remote users. Administer and manage user, group, and endpoint accounts. Provide onsite and remote support to scientific laboratories, assisting with the integration of analytical and measurement instrumentation with data management systems; recommend new equipment and software solutions as required for project and data needs. Deliver technical support for workstations, servers, storage systems, and network infrastructure. Partner with the IT Infrastructure team to monitor network performance and proactively identify and resolve potential issues. Maintain and update documentation and knowledge bases related to standard operating procedures and hardware configurations. Collaborate with executives and PhD‑level scientists on special project teams.Participate in an on-call rotation and provide after-hours technical support as needed. Perform other duties as directed.Professional Competencies Advanced experience managing users, licenses, and security policies.Demonstrated proficiency in mobile device management (MDM) and endpoint management using MS InTune.Proficiency in managing user accounts, groups, permissions, and security policies using Active Directory or EntraID.Advanced experience with Windows, macOS administration.Understanding of LAN/WAN, VPNs, and network troubleshooting.Familiarity with platforms like Microsoft Azure, AWS, or Google Cloud.Knowledge of cybersecurity best practices, threat detection, and incident response.Advanced ability troubleshooting hardware, software, and peripheral devices.Ability to write scripts (PowerShell, Python, Bash) to automate IT processes.Familiarity with ticketing systems like ServiceNow.Demonstrated proficiency with enterprise-level collaboration tools and productivity software.Ability to support AV systems and digital signage solutions.Ability to analyze, diagnose, and resolve complex technical issues while identifying underlying causes to prevent recurrence.Demonstrated ability and knowledge of computer systems including network infrastructure, servers, and workstation administration.Demonstrated ability to work independently in a complex technical environment.Demonstrated high level organizational and multi-tasking skills.Ability to work with executives, and PhD level scientists and participate on special project teams. Experience and Education RequirementsBachelor's degree in computer science or equivalent combination of education and experience.Minimum 5 years of experience in a similar role.Knowledge of PowerShell or scripting languages is a plus.Experience with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus.Certifications such as CompTIA Network+, Security+, or Microsoft certifications (MCSA, Azure Fundamentals, MS-102, MD-102) is also a plus.