Records & Project Coordinator

Job Description Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offProfit sharingVision insuranceJoin SERVPRO Team Toft as a Records & Project Coordinator Are you organized, detailed, and passionate about getting things right the first time? Then you might be exactly who we need. We are looking for a sharp, detail-driven Records & Project Coordinator r to support our production and office teams. Your mission: keep jobs on track from the moment the lead comes in until the invoice is sent out. You will play a critical role in ensuring that all project documentation, estimates, and compliance requirements are buttoned up, accurate, and audit ready. If you take pride in quality work, can juggle multiple tasks without breaking a sweat, and love working in a fast-paced environment where accuracy actually matters, you might just thrive here. Key Responsibilities: Monitor all active job files daily for documentation accuracy and compliance Coordinate with production crews to ensure field documentation is complete and timely Maintain an accurate Work-In-Progress (WIP) board Create or review estimates based on scope notes and site photos Perform internal audits of job files prior to final upload and submission Monitor and ensure all client-specific program requirements are met Review timestamps, photos, and supporting documents to maintain key performance metrics (KPMs) Coordinate with accounting for final invoicing after job close-out Communicate effectively with both internal team members and external stakeholders Assist other departments as needed Ideal Qualifications: High School Diploma or GED is required 1 or more years of office coordination, estimating, or insurance experience preferred Experience in restoration, construction, or insurance industries is a plus Strong customer service skills and professional communication abilities Ability to multitask in a fast-paced, high-volume environment Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel Ability to quickly learn and master proprietary and industry software Familiarity with Xactimate or insurance claims management systems is required Ability to successfully complete a background check What We Offer: Starts on Day 1: 6 Paid Holidays PTO. Up to 11 days earned starting out. Accrued based on hours worked. Starts 1st of the Month After 60 Days: 50% Employer-Paid Health Insurance for employee through Blue Cross and Blue Shield Optional Vision, Dental, and Aflac plans available Starts After 6 Months: 401(k) company match up to 4% Profit Sharing Starts After 1 Year: $1,000 Anniversary Bonus every year Working Conditions: Full-Time, Monday through Friday. Flexible between 7:00 a.m. and 5:00 p.m. Office environment. Mostly sedentary with occasional lifting of files or office supplies. Pay Rate: Competitive hourly rate based on experience All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process. Each SERVPRO Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.