Customer Support Engineering Technician

Job Description: Customer Support Engineering TechnicianJob Locations: Troy, MIJob Duration: 6 Months on W2Job Description:About this Position:The Project Engineering Technician is responsible for Vehicle Data Recorder (VDR) activities in customer and other test vehicles. This is an entry-level position that has the potential to grow into an Operations, Project Engineer, or Data Analyst role.Responsibilities and Duties:Cross-functional support for our CSE program and Operations Teams tasks/activities, and projectsTrack and maintain VDR and peripherals functionalityEnsure VDR's are functioning and recording dataEnsure that the VDR's remain up to date with current software and firmware levelsMaintain all components of VDR systemInstallations, inspections/triage, and removals as necessaryMaintain hardware and accessory inventoryRespond to all VDR diagnostic codes that are generated from the customer fleet• Review customer data to verify correctness, completeness, and data fidelityWork with engineers and other personnel to implement operating procedures, resolve systemmalfunctions, and provide technical information from in-field evaluationsAssist in Supplier Management and engineers with product testsResearch, design, evaluate, install, operate, and maintain mechanical products, equipment, systems andprocesses to meet requirements, applying knowledge of engineering principlesQualifications:Associate's degree in engineering technology (Mechanical or Electrical), bachelor's degree preferredValid Driver's License requiredAdministrative skills involving Microsoft Office suiteMechanical, 'hands-on' experienceStrong written and oral communication skills. This role interacts with both external customers and internal management.Ability to see the "big picture" and understand how individual tasks interconnect and impact other parts of the testing process.Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of whatan employee must possess in order to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands:While performing the duties of this job, the employee is regularly required to stand, walk; sit; lift up to 50lbs; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, talk and hear; or be positioned in tighter vehicle spaces. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment:While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate to noisy.Traits we seek:Curiously investigate everything - ability to solving problems analytically, creatively and collaborativelyLead with confidence - thought leaders who empower those around themLearn by doing - an entrepreneurial mindset that's driven by hands-on experimentationEmbrace resilience - seeing every challenge as a learning opportunity and invitation to growPassion for product excellence - build great products with distinct customer value and apply continuousimprovement and innovation