Customer Support Engineering - 4

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!Please visit us at www.v2soft.com to know more .About this position:The Project Engineering Technician is responsible for Vehicle Data Recorder (VDR) activities in customer and other test vehicles. This is an entry-level position that has the potential to grow into a Operations, Project Engineer, or Data Analyst role.Responsibilities and duties• Cross-functional support for our CSE program and Operations Teams tasks/activities, and projects• Track and maintain VDR and peripherals functionality• Ensure VDR's are functioning and recording data• Ensure that the VDR's remain up to date with current software and firmware levels• Maintain all components of VDR system• Installations, inspections/triage, and removals as necessary• Maintain hardware and accessory inventory• Respond to all VDR diagnostic codes that are generated from the customer fleet• Review customer data to verify correctness, completeness, and data fidelity• Work with engineers and other personnel to implement operating procedures, resolve systemmalfunctions, and provide technical information from in-field evaluations• Assist in Supplier Management and engineers with product tests• Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems andprocesses to meet requirements, applying knowledge of engineering principlesJOB DESCRIPTIONROLE AND RESPONSIBILITIESAbout this position:The Project Engineering Technician is responsible for Vehicle Data Recorder (VDR) activities in customer and other test vehicles. This is an entry-level position that has the potential to grow into a Operations, Project Engineer, or Data Analyst role.Responsibilities and duties• Cross-functional support for our CSE program and Operations Teams tasks/activities, and projects• Track and maintain VDR and peripherals functionality• Ensure VDR's are functioning and recording data• Ensure that the VDR's remain up to date with current software and firmware levels• Maintain all components of VDR system• Installations, inspections/triage, and removals as necessary• Maintain hardware and accessory inventory• Respond to all VDR diagnostic codes that are generated from the customer fleet• Review customer data to verify correctness, completeness, and data fidelity• Work with engineers and other personnel to implement operating procedures, resolve systemmalfunctions, and provide technical information from in-field evaluations• Assist in Supplier Management and engineers with product tests• Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems andprocesses to meet requirements, applying knowledge of engineering principlesQUALIFICATIONS AND EDUCATION REQUIREMENTSQualifications:• Associate's degree in engineering technology (Mechanical or Electrical), Bachelor's Degree preferred• Valid Driver's License required• Administrative skills involving Microsoft Office suite• Mechanical, 'hands-on' experience• Strong written and oral communication skills. This role interacts with both external customers and internalmanagement.• Ability to see the "big picture" and understand how individual tasks interconnect and impact other partsof the testing process.Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of whatan employee must possess in order to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing the duties of this job, the employee is regularly required to stand;walk; sit; lift up to 50lbs; use hands and fingers to handle or feel objects, tools or controls; reach withhands and arms, talk and hear; or be positioned in tighter vehicle spaces. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus.Work environment: While performing the duties of this job, the employee is exposed to weatherconditions prevalent at the time. The noise level in the work environment is usually moderate to noisy.Traits we seek:• Curiously investigate everything – ability to solving problems analytically, creatively and collaboratively• Lead with confidence – thought leaders who empower those around them• Learn by doing – an entrepreneurial mindset that's driven by hands-on experimentation• Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow• Passion for product excellence – build great products with distinct customer value and apply continuousimprovement and innovationV2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.- to view all of our open opportunities and to learn more about our benefits.