Premium Manager, Progressive Field

The opportunityDelaware North Sportservice is hiring a Premium Manager to join our team at Progressive Field in Cleveland, Ohio. As a Premium Manager, you will be responsible for overseeing one of the premium clubs. This role requires a dedicated leader who can inspire our team, elevate guest experiences, and uphold our high standards of service. If you are a motivated professional with a strong commitment to customer service, team development, and creating a positive and dynamic work environment, we encourage you to apply.PayMinimum - Anticipated Maximum Base Salary: $46,100 - $62,200 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:Medical, dental, and vision insurance401(k) with up to 4% company matchAnnual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsWhat will you do?Manage all restaurant operations, ensuring smooth coordination across all areas of the restaurantTrain, motivate, and develop team members to maintain high performance and professionalismMaintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional mannerAssist with administrative tasks, including ordering, inventory, scheduling, and operational reportingContinuously monitor the point of sale system, checking for errors, price variations, and accuracyMonitor and enforce health, safety, and sanitation standards in compliance with regulationsMore about youMinimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L'sStrong leadership and interpersonal skills, with the ability to foster teamwork and motivate team membersKnowledge of food and beverage service standards, health regulations, and safety proceduresFinancial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systemsAbility to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certificationsCapacity to work a flexible schedule to accommodate business levelsShift detailsDaysEveningsHolidaysWeekends12hr shiftM-FEventsWho we areDelaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.