Customer Service/Retention Agent

Overview: As a Customer Service/Retention Agent for our landscaping firm, you will be the primary point of contact for our clients, ensuring their satisfaction and long-term retention. Your role will involve addressing customer inquiries, resolving issues, and proactively engaging with clients to build lasting relationships. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Address and resolve customer complaints, concerns, and issues, ensuring a positive outcome. Work closely with the operations team to ensure client needs are met, and any service issues are promptly addressed. Collaborate with the sales team to transition new clients and ensure they receive a seamless experience. Maintain accurate records of customer interactions, including complaints, inquiries, and service requests. Requirements: Basic computer skills. High school diploma or equivalent required. Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity as a Customer Service/Retention Agent with us. Job Types: Full-time, Part-time Pay: $22.72 - $26.11 per hour Expected hours: 18 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance Shift: Day shift Evening shift Education: High school or equivalent (Preferred) Work Location: In person