Desktop Support Engineer
About Sonata SoftwareSonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.Job Title: Desktop Support EngineerLocation: Irvine CAExp Level :4-8 Years of Exp.Job Type :ContractJob SummaryThe Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.Essential DutiesResolve Service Desk incidents and requests within SLAProvide face‑to‑face and virtual end user supportDeploy systems, equipment, applications, and updatesTroubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projectsManage hardware inventory and coordinate replacementsSupport telephony, video conferencing, and breakroom equipmentMaintain documentation and knowledge base articlesProvide end user training as neededMaintain AD/Entra ID profiles, groups, and access provisioningIdentify automation opportunities to improve support operationsRequired Experience4–7+ years as a Desktop Support TechnicianExperience supporting 300–500+ user environments2+ years hardware troubleshooting in manufacturing 2+ years Active Directory maintenanceExperience supporting executives and VIPsHands‑on support for Windows 10/11 and macOSSkills & CertificationsCompTIA A+ or MCDST preferredBachelor’s degree in a technical discipline requiredStrong analytical and problem‑solving skillsExcellent communication and customer service skillsAdaptability and willingness to learn evolving technologiesTechnical SkillsOS: Windows 10/11, macOS, basic LinuxSuites: O365, SharePoint, G Suite, ExchangeEndpoint tools: Intune, JAMF, SCCM, NinjaOneIdentity: AD, Azure ADNetworking: TCP/IP, DNS, DHCP, VPN, 802.1xTicketing: ServiceNow, Jira Service ManagementHardware: PC/Mac, mobile devices, peripherals.Why join Sonata Software?At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.