Guest Experience Representative (Bilingual- Japanese Speaking)

Join the Wai Kai ?Ohana | Guest Experience Representative (Bilingual, Japanese Speaking)At Wai Kai, we're more than a destination. We're a place where connection, culture, and unforgettable experiences come together. From the moment a guest arrives to the final farewell, every interaction matters.We're looking for a Guest Experience Representative who brings genuine hospitality, strong communication, and a passion for creating exceptional experiences. This role is at the heart of our operations, supporting guests across reservations, check-in, events, and onsite engagement.For candidates who are fluent in Japanese and English, this role also offers the opportunity to support our international guests through culturally aligned service, communication, and connection.What You'll DoGuest Experience & EngagementWelcome and assist guests with reservations, memberships, and general inquiriesSupport check-in, bookings, and activity coordination while ensuring accuracy and efficiencyShare information on activities, amenities, events, and offerings to elevate each guest's experienceEngage with guests throughout the property, provide direction, and help maintain a welcoming environmentJump in where needed, we're one team and one experienceReservations & CommunicationAnswer calls, respond to inquiries, and assist with bookings across multiple platformsMaintain accurate guest profiles and reservation detailsPartner with team members and leadership to resolve guest needs with care and urgencyEvent & Operational SupportSupport onsite events, including guest assistance, setup, and breakdownProcess transactions accurately and maintain organized workspacesAssist with daily operations and evolving business needs Bilingual Guest Support (Japanese and English)For team members who bring Japanese language fluency, you will also:Support Japanese-speaking guests through interpretation during check-in, tours, and onsite interactionsAssist with group bookings, reservations, and guest communicationsHelp translate written materials or guest messaging when neededPartner with Sales and Marketing and Guest Experience leadership to ensure a seamless international guest experienceBring cultural awareness and professionalism aligned with the Wai Kai brand What You BringFluency in English required; Japanese fluency, written and spoken, strongly preferredPrior experience in hospitality, tourism, retail, or guest service is a plusStrong communication skills and a natural ability to connect with peopleA team-first mindset with a willingness to adapt in a dynamic environmentHigh school diploma or equivalent preferred Working ConditionsOpen availability, including weekends, holidays, and special eventsAbility to stand, walk, and stay active throughout your shiftAbility to lift up to 50 pounds occasionally