Product Tech Support Specialist

Job Overview: Are you energized by solving complex technical challenges and helping customers find the right solutions? Join Marvin as a Product Tech Support Specialist, where your expertise will guide customers through product capabilities, limitations, and estimating. You’ll be part of a responsive, cross-functional group that thrives on precision and creativity. Every day brings new, unique requests - requiring inventive solutions and collaboration across departments. If you enjoy thinking critically and making a meaningful impact, we invite you to apply. This job is located in Warroad, MN.  If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move. Highlights of your role: Respond to customer inquiries with expert guidance on product capabilities, limitations, and technical specificationsDeliver accurate pricing, estimating, structural analysis, and AutoCAD drawings tailored to customer needsCollaborate across departments to ensure timely and effective solutions for unique customer requests You're a good fit if you have (or if you can): Associate or bachelor’s degree preferred, ideally in Engineering, Drafting, Construction Management, Architecture, or a related field2–4 years of experience in a related field or in estimating, drafting or constructionProficiency in AutoCAD and Microsoft Office is a plusStrong communication skills and a solid understanding of the construction industry Also want to make sure you have: Technical curiosity and the ability to quickly learn Marvin products and systemsA self-directed approach to managing priorities, deadlines, and detailsA collaborative mindset with sound business judgmentA solution-oriented perspective and comfort with ambiguity We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.  Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include:$300 annual wellbeing account to spend on what helps you feel happy + healthyBetter Living Day! (a paid day off to go have some fun)Annual profit sharing – recognizing everyone’s contribution to Marvin’s successGiving at Marvin – participate in organized volunteer opportunitiesBrighter Days Fund – financial support from your colleagues and the Marvin family during personal hardshipsJoin the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer: Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com. Compensation: $21.00 - $26.00 per hour, pay based on experience