General Mngr Trainee Mill Plain Arby's

General ManagerReports To:District ManagerJob Location:FieldFLSA Status Type:Non-Exempt - HourlyDirect Reports:Assistant ManagersShift LeadersTeam MembersPosition OverviewThe General Manager role at Ambrosia QSR is full-time position responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability. Key responsibilities include ensuring the consistent execution of guest service standards, food safety protocols, quality control, and adherence to company policies. This full-time position requires open availability, strong accountability, leadership, and the ability to mentor the team. During peak hours, the General Manager plays an active role in leading the team to ensure smooth operations and exceptional guest experiences. They are accountable for setting clear goals, establishing timelines, and ensuring the team meets performance targets.Job ResponsibilitiesTeamProvide training and development opportunities for the management team and staff. Conduct performance reviews according to the company's scheduled timelineRecruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframeSchedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changesEnforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities. Maintain accurate employee records and submit them on time as requiredImmediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptlyFoster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources)GuestsGreet every guest warmly and promptly, creating a welcoming atmosphereStrive to provide exceptional an experience for every guest on every visit, addressing any issues with positivity and sound judgmentRegularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building's interior and exterior is inviting and safeStay informed about the local market trends and community needs to make guest-centric decisionsOperationsOversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayedImplement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelinesUse a headset to monitor team interactions with guests, offering praise, coaching, or redirection as neededAddress basic equipment maintenance issues as they ariseManage labor costs by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid accurately and on timeEnsure daily food safety compliance and operational standards are consistently met by the teamCommunicate with the District Manager, Director of Operations, and Restaurant Support Center as needed, ensuring emails and requests are addressed timelyPerform other duties as assignedProfitabilityEnsure all food is prepared fresh to order, following company recipes, and accurately record all items in the POS systemOversee all sales transactions within the POS system and ensure proper use of inventory tracking systems. Implement measures to address inventory concerns when neededManage controllable expenses, making sure to place inventory orders while maintaining cost standardsEstablish and maintain positive relationships with vendors and internal support teamsOversee proper use of equipment, small wares, and products. Confirm all equipment is cleaned regularly and preventive maintenance is performed to ensure safety and functionality. Address minor equipment issues promptly and report any non-functional equipment to Operations Support immediatelySupervise staff to ensure compliance with all cash handling, banking policies, and proceduresVerify that all asset protection systems are in use and functioning properlyFollow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelinesEducation and Work ExperienceHigh school diploma or equivalentServ Safe training & certificatePrior experience with a POS System2 years of hands-on food or retail management experienceQualifications and SkillsAuthorized to work in the United StatesMust be at least 18 years of ageAble to successfully pass a background check, including criminal history.Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standardsMaintain a working cell phone and effectively communicate via text, phone calls and emailsIntermediate or higher proficiency in Microsoft 365Strong communication and leadership skills, with the ability to collaborate effectivelyA responsible team player, demonstrating punctuality, proper attire, and respect for othersExperience in a fast-paced office environment with shifting priorities is a plusEngage in hands-on leadership with a strong focus on growth and development of peopleBe able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengthsDemonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with both internal and external stakeholdersWork Environment and Physical RequirementsThe work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.REQUIRED Personal Protective Equipment (PPE):Boots (oil/heat resistant for fryer filter)Gloves (oil/heat resistant for fryer filter)Apron (oil/heat resistant for fryer filter)Face Shield (oil/heat resistant for fryer filter)Heat Resistant Gloves (oil/heat resistant for fryer filter)Cut Resistant Gloves (slicing equipment)Oven Mitts (heat resistant for ovens)Broiler Gloves (heat resistant for ovens)BenefitsMedical - United Healthcare and KaiserVoluntary Life Insurance, Dental and Vision - United HealthcareCompany Paid Life Insurance - United HealthcareFlexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day CareMatching 401(K) and Roth retirement savings plans - age 20 or aboveVacation Time - 10 days a yearFloating Holidays - 3 days a yearSick Time - 1 hour for every 30 hours worked, no waiting periodDirect DepositMonthly BonusQuarterly Bonus* Flexible SchedulingGrowth Opportunities* Complimentary meal for each shift workedThe information provided here is not intended to be a comprehensive list of the job duties and responsibilities, nor is it intended to cover all the necessary skills for the position. Management reserves the right to assign or reassign duties at any time. The responsibilities outlined in this job description may change as needed.This General Manager job description supersedes any earlier versions approved by Ambrosia QSR. It is not intended to create a written or implied employment contract. Ambrosia QSR operates as an at-will employer, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause. Ambrosia QSR is an equal opportunity employer.