Customer Experience & Office Operations Specialist

Customer Experience & Office Operations SpecialistGreen Bay, WI | Full-time | $19–$25/hrWenz Furniture is a locally owned furniture and design company focused on creating exceptional customer experiences from the moment a customer walks in our door to the day their furniture is delivered and enjoyed in their home.We are looking for a highly organized, thoughtful, and proactive person to join our office team.This role is ideal for someone who enjoys helping people, solving problems, and keeping systems running smoothly behind the scenes.If you're the kind of person who naturally takes ownership, follows through on details, and enjoys bringing order to busy environments, you will likely thrive here.The Type of Person Who Thrives HereThe best people in this role tend to be:Patient and calm when working with customersHighly organized and detail orientedComfortable using computers and learning new systemsGood listeners who focus on understanding what a customer really needsProactive and able to follow through without constant remindersFlexible and open to learning and growing with the teamPrevious experience in customer service, office coordination, administration, or service management is helpful but not required.Our Core ValuesOur team operates around a few simple principles:Gratitude – We appreciate our team, our customers, and the opportunity to serve.Proactive Performance – We take initiative and move things forward.People First – Relationships matter.Ownership – We take responsibility for our work and follow through.Adaptability – We stay flexible and solution-focused.Contribution – We show up to serve our customers, fellow team members, and community.Elevate the Standard – We continually raise the bar and pursue excellence in all we do.We look for people who align naturally with these values.Why People Like Working HereWe are a small, tight-knit team where every role matters.Your work will directly impact our customers' experience and help our team operate smoothly.If you enjoy meaningful work, steady environments, and being part of a team that values people and taking ownership to get results, we'd love to meet you.What This Role DoesThis position is the operational hub between our sales team, customers, and service department.You will help ensure orders are entered correctly, customer concerns are handled with care, and service issues are resolved quickly and professionally.Your typical responsibilities will include:Customer Service & Service CoordinationCommunicating with customers regarding product questions or service needsCreating and managing service ticketsCoordinating repairs, replacements, or follow-up with vendorsTracking open issues to ensure they are fully resolvedSales & Order SupportEntering customer sales orders accurately into our systemReviewing order details for accuracySupporting our sales team with order processingOffice OperationsAnswering incoming calls and directing requestsAssisting customers who reach out with questions or concernsHelping maintain internal reports and operational trackingThis role requires someone who can manage multiple tasks, stay organized, and follow through consistently.Compensation & Benefits$19 – $25 per hour depending on experiencePaid Time Off401k eligibilityEmployee furniture discountMonthly scheduling for predictable work-life balanceThere is also opportunity for growth within the company as we continue to expand.J-18808-Ljbffr