Technical Support Specialist

Technical Support/Account ManagementOn-site required in Beverly Hills, CA M-F 8AM-6PMAbout voAIcevoAIce is an AI-driven CRM platform built specifically for automotive and RV dealerships. We help dealerships manage leads, desking, communications, automation, and reporting in one streamlined system.Position OverviewTechnical Specialist serves as the first point of contact for dealership staff using the voAIce and DealerCRM platform. This role is responsible for diagnosing, troubleshooting, and resolving technical and workflow-related issues while ensuring accurate documentation and proper escalation when necessary. This role is a blend of technical support and account management.This is not a script-based help desk role. We are looking for someone who can think critically, identify root causes, and take ownership of dealership-impacting issues.Core ResponsibilitiesFrontline Technical SupportServe as first point of contact via chat, email, and phone.Troubleshoot CRM functionality including:Lead flow & ADF parsingDesking calculationsCommunication tools (call, text, email)User permissions & configurationReporting discrepanciesProvide clear, step-by-step guidance to dealership staff.Issue Diagnosis & ResolutionIdentify and document root causes before responding.Replicate reported issues when possible.Distinguish between user error, configuration gaps, integration issues, and system bugs.Follow through to ensure dealership resolution.Documentation & Process DisciplineLog all client interactions accurately in the support ticketing system.Include clear summaries, troubleshooting steps taken, and final resolutions.Maintain high standards of ticket ownership and continuity.Avoid unresolved closures or incomplete escalations.Client EducationGuide dealerships through CRM best practices and workflows.Reinforce proper system usage rather than temporary workarounds.Identify knowledge gaps and provide training resources.BenefitsCompetitive salary with performance-based incentivesHealth, dental, and vision insurancePaid time offCareer growth opportunities within a rapidly growing AI technology companyWhy Join voAIce?Be part of one of the fastest-growing AI CRM platforms in the automotive & RV industry. Help dealerships operate more efficiently while building a career in a high-performance, growth-oriented environment.