Technical Customer Support Specialist - Orange CA
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.Company DescriptionAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.At Avery Dennison, some of the great benefits we provide are:Health & wellness benefits starting on day 1 of employmentPaid parental leave401(k) eligibilityTuition reimbursementEmployee Assistance Program eligibility / Health AdvocatePaid vacation and paid holidaysRole OverviewAs the first line of technical support, you will resolve software and hardware inquiries via phone, email, and chat. This is a high-visibility role requiring precision, quick problem-solving, and a commitment to a premium customer experience.Core ResponsibilitiesDiagnose and resolve first-level technical issues for software and hardware applications.Guide customers through step-by-step problem-solving processes.Ensure end-to-end resolution by following up and confirming customer satisfaction.Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams.Maintain data integrity within customer records and internal documentation.Contribute to the internal Knowledge Base to improve team efficiency.Identify and recommend procedural modifications to enhance the support experience.Stay current on evolving product lines, support procedures, and industry trends.QualificationsHigh School/GED required.Advanced troubleshooting skills and ability to multitask across various support portals.Exceptional client-facing communication skills with the ability to translate technical concepts for users.Availability: Initial shift is 9:00 AM – 6:00 PM PST.Fluency in English required; proficiency in French, German, or Spanish is a significant plus.Background in Retail or Quick Service Restaurants (QSR) is a plus.Additional InformationThe salary range for this position is $54,000 – $73,000 per year.Location: Orange, California.J-18808-Ljbffr