Banquet Captain

DescriptionLooking for a leadership role in a fast-paced, event-driven environment?The Hyatt Regency Coralville Hotel & Conference Center is seeking a detail-oriented, service-driven Banquet Captain to lead our banquet team and ensure seamless execution of events. This role is ideal for someone who thrives in a hands-on leadership position, enjoys working with a team, and takes pride in delivering exceptional guest experiences.As a Banquet Captain, you will oversee event setup, service, and breakdown while ensuring quality standards are met and guest expectations are exceeded.Why Our Banquet Team Loves Working HereCompetitive pay based on experienceMatching 401(k) and profit-sharingHealth benefits available after 30 days for full-time associatesFlexible scheduling with focus on work/life balanceFree and discounted meals & StarbucksFree Marcus Theatre movie ticketsHotel discounts at Hyatt and Marcus Hotels & Resorts propertiesFree parkingA supportive team environment focused on People Pleasing PeopleWhat You'll DoAs a Banquet Captain, you will lead banquet operations and ensure events run smoothly from start to finish.Responsibilities include:Supervise and support banquet staff during event setup, service, and breakdownEnsure banquet rooms are set according to event orders and standardsOversee food and beverage service to ensure quality and consistencyCommunicate with event contacts to ensure expectations are metMaintain cleanliness and organization of banquet spaces and storage areasMonitor inventory and ensure necessary supplies are availableAssist with scheduling based on event needs and labor guidelinesProcess banquet billing and ensure accuracyCommunicate effectively with managers and other departmentsEnsure team members follow service standards, policies, and proceduresProvide leadership during events and resolve issues as they ariseSupport training and development of banquet staffAttend department meetings and assist with other duties as assignedWhat We're Looking ForWe're looking for a strong leader who is organized, reliable, and guest-focused.Ideal candidates will have:Prior banquet server experience requiredPrevious supervisory or leadership experience preferredStrong communication and customer service skillsAbility to multi-task and stay organized in a fast-paced environmentStrong attention to detailAbility to respond quickly and effectively to guest needsBasic knowledge of food and beverage serviceAbility to lift up to 35 lbs. with or without accommodationAbout UsAt Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.Marcus Hotels & Resorts is an Equal Opportunity Employer.