Business-to-Business Customer Service Representative

LHH is seeking a dedicated and detail-oriented professional for a direct hire B2B Customer Service job opportunity in Hickory, NC! The ideal candidate has customer service and order entry experience within manufacturing or distribution and can work well in a fast-paced environment! This position is fully onsite Monday - Friday.Responsibilities:Respond promptly to a high volume of inquiries via phone and email.Understand and evaluate client requirements to deliver tailored support.Act as a central point of contact between clients, logistics, production, and sales teams.Foster strong relationships with business accounts through clear and consistent communication.Ensure all client data and order details are accurately recorded and maintained.Achieve performance benchmarks related to order processing and call management.Oversee consignment inventory accounts, ensuring timely updates and replenishments.Qualifications:Demonstrated experience in a customer-facing role, preferably in a B2B setting.Skilled in managing phone interactions with active listening and professionalism.Proficiency in Microsoft Excel, including functions like VLOOKUP and data sorting/filtering.Capable of adjusting communication style to suit various client personalities and needs.Strong verbal and written communication abilities.Excellent organizational skills with the ability to juggle multiple tasks and deadlines.Experience working with ERP platforms.Collaborative mindset and comfort working within a team-oriented environment.