Manager, Volunteer and Intern Programs

Title: Manager, Volunteer and Intern Programs Unit: Human Resources Reports to: AVP, Human ResourcesStatus: Full Time, Regular, ExemptSalary Range: $75,000 to $80,000 Location: Long Island City and other Fortune locations across New York City as needed Days/Hours: Monday to Friday, 9am to 5pm and as needed Organization Overview:The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years to an agency with over $90 million in annual budget and approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.Position Summary:The Manager, Volunteers and Internships oversees The Fortune Society's volunteer program, academic internships and community service, a cohort of approximately 150 people. This role partners closely with supervisors to identify volunteer and intern needs; sources, screens, and places volunteers and interns; manages onboarding and offboarding; coordinates events for interns and volunteers and identifies volunteers and interns for possible jobs at Fortune. The Manager will also work to expand volunteer opportunities and to cultivate possible donors among volunteers and interns.Core Competencies:Mission and FitEmbodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.Volunteer and Intern Experience: Experience managing academic internships and volunteer opportunities at a non-profit, including an understanding of relationship building for potential employment or donor relationships.Strong Communication & Relationship Building: Ability to clearly convey information, listen actively, and build positive, trust-based relationships with supervisors and potential volunteers and interns.Time Management, Organization and Problem Solving: Demonstrates meticulous organization skills and strong time management skills, maintaining accurate records while meeting deadlines. Approaches challenges with a solution-oriented mindset and does not shy away from addressing issues as they arise. Demonstrates ability to assess situations and escalate concerns appropriately with professionalism and respect for all parties involved. Essential Duties and Responsibilities:Partner with departments across the agency to identify volunteer and intern needs and develop role profiles. As new programs come on board work with program leads to support program outcomes with intern and volunteer supportWorking closely with the development team, engage volunteers and interns as potential donorsIdentify high-potential volunteers and interns for possible jobs at FortuneCraft postings and outreach materials, attend volunteer and intern fairsMaintain a centralized intake process for volunteer/intern requests; manage applications and selection process; track fulfillment and impactAdvise staff on optimal use of volunteers/interns, role design, and risk managementBuild and execute multi-channel sourcing strategies (universities, career centers, community groups, alumni networks, volunteer platforms)Own end-to-end onboarding for volunteers and interns, including any background required background screening, orientations and annual compliance training. Manage structured offboarding including exit surveys/interviews, and service verification lettersCoordinate appreciation events for volunteer and internsTrack and report on volunteer, intern and community service hours as neededBuild and nurture an alumni network for ongoing engagement and reactivation.Analyze data and provide as needed for HR reportingPerform other duties as assignedQualifications:Bachelor's degree or equivalent professional experience3 or more years of experience managing academic intern and volunteer programs at a non-profit organizationDemonstrated experience with donor cultivation a plusWorking knowledge of NYS Justice Center background check processes a plusProficient in Microsoft Excel, Word, and Outlook Excellent communication, facilitation, and relationship-building skills across diverse audiencesAbility to prioritize with strong organizational and time management skills and urgencyGood judgment and ability to maintain confidentialityDetail oriented, self-motivated and resourcefulAbility to travel citywideWe seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.Physical Demands:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.