Elder Care Client Representative

Position OverviewCarePatrol, the nation’s leading senior placement franchise, is seeking a Client Support Specialist to join its award-winning Denver office. This role is ideal for a compassionate, motivated professional who wants to make a positive impact in the lives of seniors and their families.  CarePatrol of Denver is seeking a compassionate and relationship-focused Part-Time Client Support Specialist to guide seniors and families through the senior living selection process. CarePatrol values responsiveness, accountability, trustworthiness, empathy, and professionalism, and offers a meaningful career opportunity to make a difference in the community truly.The Client Support Specialist will support Senior Care Consultants by coordinating care placements, assisting families on facility tours, maintaining client records, and communicating with care providers. The position also involves follow-up with clients and providers, supporting marketing initiatives, and ensuring seniors receive safe, personalized care options.This role is ideal for someone who enjoys connecting with people, building relationships, and helping older adults during important life transitions.ResponsibilitiesMeet clients and families at senior living communities for scheduled toursEducate families on assisted living, memory care, and independent living optionsHelp clients feel supported and comfortable during the decision-making processAdvocate for clients’ needs, preferences, and concernsBuild strong relationships with community partners throughout the Denver metro areaVisit senior living communities regularly to maintain knowledge of services, availability, and care levelsConduct community relationship visits and maintain professional partnershipsFollow up with clients and families after toursCheck in with clients after move-in to ensure satisfaction and a successful transitionMaintain communication and documentation regarding client progress and placementsQualificationsStrong interpersonal and communication skillsCompassionate, patient, and professional demeanorComfortable discussing sensitive family and care situationsStrong Sales, admissions, healthcare, or customer service experience preferredReliable transportation and willingness to travel throughout the Denver metro areaProfessional appearance and presentationAbility to build trust with seniors, families, and community partnersFlexibility and compassion are essentialExperience in senior living, healthcare, home care, or elder services preferredShould hold an associate's or bachelor’s degree in healthcare, marketing, or a related fieldSchedule & CompensationPart-time position with the potential for full-time in the futureA combination of local travel and community visits throughout the Denver metro areaFlexible schedule based on tours and client needsCompensation: [Hourly / Hourly + Commission / Placement Bonus Opportunities]This job might be for you if you:Want to make a difference in your community and in the lives of seniorsAre a motivated self-starter who considers rejection a challenge to overcomeThrive in a fast-paced environmentAre comfortable with tight deadlines and shifting prioritiesEnjoy connecting with seniors and families in person or on the phoneAre comfortable taking occasional weekends on call (possibly 6 times/year)Are a good listenerValue seeing the direct results of your work translate to growth and success