Mortgage Operations Supervisor

About UsSolomonEdwardsGroup, LLC is a premier professional services firm that offers comprehensive consulting in finance, operations, and technology, along with operational support. We partner with leading companies to help them envision and achieve a prosperous future. At SolomonEdwards, we recognize that our services are only as valuable as the talented and dedicated individuals behind them. We are committed to attracting highly skilled, collaborative professionals who can help us deliver outstanding client service. Position Summary:We are on the lookout for an experienced Mortgage Operations Supervisor to play a crucial role with one of our mortgage clients. In this position, you will manage workflow, lead new initiatives, enhance processes, and promote a strong team culture. You will monitor workflows and queues to ensure service levels are consistently met, while also driving improvements and streamlining business processes, setting achievable goals for your team. Essential Duties:Utilize resources effectively to monitor performance, identify patterns or trends that may cause issues, and collaboratively develop business solutions. Develop innovative and efficient processes aimed at improving overall cycle times and quality. Support, recommend, and implement necessary technology initiatives. Communicate monthly results regarding departmental performance objectives to management. Act as the primary point of escalation for any functional issues. Conduct capacity and staff planning to maintain adequate service levels. Perform additional related duties as needed and assigned. Exemplify behaviors aligned with our organization's culture and core values. Qualifications:Bachelor's degree or equivalent experience. 5+ years of relevant professional experience. Mortgage industry experience is an advantage. Skills and Competencies:Advanced proficiency in Microsoft Office Suite (Excel, Access, Word, and PowerPoint). Travel Requirements: This position primarily requires no travel unless mandated by the client. Physical Requirements: The role may necessitate mobility for attending in-person meetings, the capability to sit or stand for extended periods, and proficiency in utilizing telecommunication and electronic devices. Salary Range: At SolomonEdwards, we appreciate the unique experiences and backgrounds of our employees. Compensation for this role is determined based on various factors including education, certifications, location, experience, and training. The estimated hourly pay range for this position is $24 - $28. Benefits: We are committed to providing health and financial stability to our employees, including access to top-tier employers and job opportunities, health insurance, sick leave, and a 401(k) plan. Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We believe in creating an inclusive and diverse workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. We reject discrimination or harassment of any kind. Our team values contributions and insights from all members. At SolomonEdwards, we have cultivated an inclusive community where curiosity and commitment are celebrated. Our mission is to build value through people while respecting diversity in all its forms. We empower our employees, business partners, and stakeholders to share their experiences, ideas, and perspectives freely. Privacy: We comply with the California Consumer Privacy Act (CCPA). Your privacy is a priority for us; we do not sell your information to third parties. We only collect personal information to match applicants with suitable job opportunities. Job Ref: 141865 Place of Work: On-site Requisition ID: 141865