End User Support Technician - Tier 3

Job DescriptionEstablished in 1979, designDATA (designdata.com), a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.The End User Support Technician - Tier 3 provides technical support to clients, troubleshooting issues related to applications, system access, hardware, software, and networks. They identify and resolve complex problems, or escalate them to the Tier 4 End User Support Technician or the Technical Account Manager. Additionally, they provide training and coaching, acting as an escalation point for Tier 1 and 2 Support Technicians. On-site technical support for clients may also be provided.QUALIFICATIONS:At least 2 years of relevant experience in a technical help desk environmentValid driver’s license, insurance and reliable personal vehiclePreferred certifications:A+Microsoft Office SpecialistApple Certified Support ProfessionalApple Certified Mac Technician (ACMT)Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)Google IT Support ProfessionalCompany DescriptionDoyon Government Group (DGG) is comprised of a family of companies with 8(a), small, and disadvantaged business (SDB) set-aside certifications, and extensive in-house resources. We offer a full range of domestic construction and information technology program support services to federal, state and local government agencies.DGG is a subsidiary of Doyon, Limited, an Alaskan Native Corporation (ANC) headquartered in Fairbanks, Alaska. Established under the 1971 Alaska Native Claims Settlement Act (ANCSA), Doyon is the largest private landowner in Alaska, with more than 12.5 million acres allocated to the corporation under ANCSA. Doyon operates a diverse family of companies and has built a strong reputation for innovation and technical expertise.We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at (253) 344-5300.Doyon Government Group (DGG) is comprised of a family of companies with 8(a), small, and disadvantaged business (SDB) set-aside certifications, and extensive in-house resources. We offer a full range of domestic construction and information technology program support services to federal, state and local government agencies. DGG is a subsidiary of Doyon, Limited, an Alaskan Native Corporation (ANC) headquartered in Fairbanks, Alaska. Established under the 1971 Alaska Native Claims Settlement Act (ANCSA), Doyon is the largest private landowner in Alaska, with more than 12.5 million acres allocated to the corporation under ANCSA. Doyon operates a diverse family of companies and has built a strong reputation for innovation and technical expertise. We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at (253) 344-5300.