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Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
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Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
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Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Maintain high quality of Customer service. Two or more years of Store or Assistant Store Manager experience in a retail environment.
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In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
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Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Communicates any variances to Company standards to the Store Manager.
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Manages Associate Relations issues, consulting with the District Manager as needed. Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
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Assists with training Associates on Loss Prevention awareness and Store shortage goals. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
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Must maintain a high level of Customer service. Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
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Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
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Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
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Merchandise Processing and In-Store Marketing. Responsible for learning all phases of Store operations. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
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Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. Ability to use all Store equipment, including PDTs, registers and PC as required.
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We develop industry leading talent because Ross grows when our people grow. Manages Store to ensure a clean, neat, easy to shop environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
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Five or more years of Store management experience in a retail environment. Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
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Ensures compliance of Ross personnel policies and procedures. Ross is an equal employment opportunity employer. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
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district manager customer service jobs Title: store manager Company: Ross in Enfield, Connecticut
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