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Reporting to the Assistant Director of Rooms, the Assistant Guest Relations Manager will assist in directing, planning, organizing and coordinating the activities of all front office operational areas, to include: Guest Services, PBX, Transportation and Bell Staff.
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The Assistant Guest Relations Manager will lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure.
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Serves as Guest Relations Manager and handles the tracking of service issues. Sets a positive example for guest relations. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
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We focus on creating an environment where Udemates can do the best work of their lives, and the Senior Employee Relations Manager role is critical to this mission. Reporting to the Sr. Director of Total Rewards and People Operations, this position is the first employee relations (ER) role at the company and will be responsible for building and developing our ER processes and strategy.
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Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
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Under the direction of the Employee Relations Manager, the HR Generalist provides a wide range of support services to the HR organization in the areas of benefits, employee relations, HRIS, and staffing.
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Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in the investigation of employee and guest accidents. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
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In addition, the HRBP will be responsible for all day-to-day human resources needs (i.e. employee relations, manager coaching, implementing new policies, employee onboarding, etc.
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Consults and collaborates with other subject matter experts including Labor and Employment Counsel, HR Business Partners, HR Governance, Compliance, and Security to ensure legal and regulatory compliance and a consistent employee relations approach across the system.
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Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
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The ideal candidate will have experience as a General Manager, Assistant Manager, Restaurant Manager, FOH Manager, Service Manager, Banquet Manager, Floor Manager, Department Manager, Unit Manager, Multi Unit Manager, District Manager, Area Coach, AGM, Assistant General Manager, Food Service Manager, Shift Leader, Shift Manager, Team Lead, Team Leader, Shift Supervisor or another similar management position.
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Works in partnership with Employee Relations and Compliance Manager, NPR’s employment counsel, and NPR’s external HR compliance consultant to ensure NPR’s compliance with applicable government reporting requirements, including preparing and auditing data for required reporting for federal, state, and local agencies.
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National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
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To ensure maximum Front Office operating efficiency by assisting the Front Office Manager with the oversight of all operations relating to the Front Office, resulting in high levels of guest satisfaction and associate development.
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The Assistant Dean will provide active supervision, training, and guidance to the Director/Senior Associate Director of Advancement, Director of Alumni Relations, Associate Director of Annual Giving and the Advancement Coordinator.
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assistant manager employee relations guest jobs Title: assistant restaurant manager in East-hartford, Connecticut
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