Operations Coordinator

Benefits:401(k)401(k) matchingBonus based on performanceEmployee discountsFree food & snacksPaid time offTraining & developmentMaidPro is seeking an organized, dependable, and customer-focused Operations Coordinator to support our growing team. This role is responsible for assisting with daily office operations, customer communication, scheduling coordination, staffing support, and sales follow-up in a fast-paced environment.The ideal candidate is professional, detail-oriented, comfortable multitasking, and confident communicating with both employees and clients. This position plays an important role in helping maintain efficient operations while supporting excellent customer service and company growth.Responsibilities Include:Assist with daily office operations and scheduling coordinationHandle incoming customer inquiries and provide excellent customer serviceProvide phone estimates to prospective clients and follow up with leads regarding cleaning servicesAssist with converting prospective clients into recurring customers through professional communication and follow-upSupport client retention and service issue resolutionCoordinate schedule changes and communicate updates to employees and clientsAssist with applicant communication, onboarding coordination, and staffing supportMaintain employee and client records accuratelyAssist with inventory tracking and ordering office and cleaning suppliesMonitor office communication including calls, emails, and messagesHelp support a positive team culture by building strong employee relationships and helping promote employee engagement and retentionAssist with planning employee appreciation activities, holiday events, team celebrations, and other morale-building initiatives Qualifications:Strong communication and customer service skillsComfortable speaking with prospective clients by phoneExcellent organizational and multitasking abilitiesProfessional, dependable, and solution-oriented mindsetAbility to remain calm and solution-focused in a fast-paced environmentComfortable handling confidential informationComputer proficiency including email, scheduling systems, and basic office softwarePrevious office, operations, staffing, customer service, or administrative experience preferred What We Offer:Stable full-time daytime scheduleSupportive team environmentOpportunity for growth and increased responsibilitiesFast-paced and engaging work environmentLocally owned and operated business This position is ideal for someone who enjoys organization, customer interaction, problem-solving, and being part of a growing team-oriented company. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.