Administrative Assistant

Administrative Assistant (Customer Service & Operations Support)Company: Four Seasons Heating, Air Conditioning, Plumbing & ElectricLocation: HobartPay Range: 45k-50kAbout UsFour Seasons Heating, Air Conditioning, Plumbing & Electric is one of Chicagoland’s mosttrusted home service providers, serving the community for over 50 years with a strongcommitment to customer satisfaction and responsive service. Our team operates 24/7 toensure customers receive fast, reliable support whenever they need it.Position OverviewWe are seeking a highly organized and communication-driven Administrative Assistant tosupport our fast-paced operations team. This role is ideal for someone who thrives oninteracting with people, managing real-time updates, and ensuring smooth coordinationbetween customers and field technicians.This is not a traditional desk-only role. Communication and responsiveness are at thecore of everything you’ll do.Key Responsibilities Serve as a primary point of contact for incoming calls, emails, and internalcommunications Provide real-time support to field technicians and service teams Schedule, update, and manage service tickets in a fast-paced environment Communicate with customers regarding appointments, updates, and serviceinquiries Coordinate between customers and field employees to ensure timely servicedelivery Monitor and respond to emails and internal messaging platforms (e.g., MS Teams) Maintain accurate records and documentation of customer interactions Assist with general administrative and operational tasks as neededRequired Skills & Qualifications Proficiency in Microsoft Word, Outlook, and Microsoft Teams Strong phone presence and excellent verbal communication skills Comfortable handling high call volume and multitasking in real time Strong written communication skills (email and messaging) Highly organized with strong attention to detail Ability to prioritize and manage multiple tasks simultaneously Team-oriented mindset with a proactive approach to problem-solvingPreferred Qualifications Previous experience in customer service or administrative support Experience in a service-based or HVAC/plumbing/electrical environment (a plus, notrequired)BenefitsMedical Insurance (employer subsidized)Accident InsuranceCritical Illness InsuranceHospital Indemnity InsuranceDental Insurance (free to employees)Vision Insurance (free to employees)Short-Term Disability (free to employees)Long-Term DisabilityBasic Life Insurance (free to employees)Holiday PayPaid Time Off401(k) with matchingCredit UnionCellular DiscountsEqual Opportunity & Reasonable AccommodationFour Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.