Operations Coordinator

About Us:eCap is a leading executive-level conference and networking experience company across healthcare and real estate, including the eCap, eCapWest, eCore, and BHASe Summit events. We are known for delivering high-impact branding, exceptional event experiences, and meaningful connections across industries.We are seeking a highly organized, proactive, and detail-oriented Operations Coordinator to support attendee and sponsor registration operations across our growing portfolio of conferences. This role is ideal for someone who thrives in a fast-paced, high-energy environment and enjoys creating seamless attendee experiences through strong organization, communication, and operational support.Key Responsibilities:Conference ManagementProvide support in creating and maintaining event timelines, checklists and other planning documents.Support team with backend data within CVENT, Passkey, Monday.com and HubSpot.Collaborate effectively across internal teams to ensure successful execution of conferences.Website Registration ManagementAssist with creation and management of conference websites, registration forms, email campaigns, and mobile app using Cvent.Manage attendee registration and conference specific enquiries and communication.Support hotel and housing registration management through Passkey and related systems.Support integration between Cvent and CRM (HubSpot), payment and analytics.On-site ManagementProvide on-site coordination including registration, attendee assistance and troubleshooting during live events.Requirements:3–5 years of experience in conference coordination, registration management, hospitality/event operations, or a related role.Familiarity with CRM and marketing automation tools (i.e. Hubspot)Experience with web registration and reporting tools (i.e. Cvent, Eventbrite, Swoogo, Passkey)Excellent written and verbal communication skills and thorough follow-up.Highly organized with strong time management skills and exceptional attention to detail.Strong written and verbal communication skills with a polished and professional demeanor.Ability to manage multiple priorities and thrive in a fast-paced, high-energy environment.Proficiency in Microsoft Office Suite, particularly Excel.Available to work in office 4 days per week in Lakewood, NJ.Available to travel to 4 domestic conferences per year (approximately 4-5 days per conference).