Liens and Legal - Intake and Approval Manager

Company Overview Since 1938, South Jersey Radiology Associates (SJRA) has been the region's premier, physician led medical imaging provider in South Jersey. Our highly-experienced team of 58 board-certified, subspecialized radiologists - including body imagers, interventional radiologists, musculoskeletal imagers, nuclear medicine radiologists, and women's imagers - interpret all radiology studies, from standard X-rays to the most complex procedures, across 16 clinical locations. SJRA is recognized as the region's first Diagnostic Imaging Center of Excellence and Comprehensive Breast Imaging Center by the American College of Radiology. Job Description Job Summary The Liens and Legal Manager is responsible for the Customer Service Intake Scheduling team along with the Approvals team. This position reports directly to the Senior Manager of Liens and Legal and is vital in ensuring timely processing of personal injury patients from approval to account closure/payment. The intake and approval manager ensures efficient, high-quality service by assuring team is adhering to department-defined policies and procedures directly impacting our patients. Manager also adheres to department-defined policies. This role requires exceptional attention to detail, strong organizational skills, multi-tasking skills, and effective communication skills. Duties/Responsibilities: Champions the Lumexa Imaging Mission and Values in daily activities Staff Management Activities Supervise and coach representatives on Lumexa Imaging processes, guidelines, and performance metrics Manage the performance management process, including goal setting, annual reviews, recognition, coaching, and addressing performance issues Provide ongoing coaching and support; develop representatives through effective hiring, mentoring, and performance feedback Track attendance and log appropriately Reassign tasks as needed due to call-outs, PTO, or volume fluctuations Communicate firm or funding changes and trends to the team Ensure staff compliance with departmental policies and insurance guidelines Demonstrate and reinforce knowledge of medical terminology, medical office procedures, and HIPAA regulations Other duties as assigned related to staff oversight Service Management Activities Communicate appointment details, including scheduled, rescheduled, and canceled appointments Perform quality checks to ensure accuracy of referrer, radiologist, carrier information, and payment posting Monitor case updates to ensure records are current and accurate Monitor payment volume to ensure timely posting Work closely with attorneys, case managers, funding partners, and patients to resolve errors or complaints Clearly document all communications and contacts with providers and personnel in accordance with standardized documentation requirements and proper formatting Completes other tasks and projects as assigned (5%) Required Knowledge, Skills, and Abilities: Knowledge of and adherence to company policies and protocols Knowledge of and adherence to HIPAA and safety guidelines Excellent analytical, problem-solving, and decision-making skills. Skilled in written and verbal communication Ability to take the initiative to improve processes, think strategically and identify trends Ability to provide open, honest feedback to improve decision-making Must have good verbal and written communication skills. Ability to organize and interpret data. Ability to utilize good judgment to problem solve. Ability to work independently and in a team environment. Ability to use a computer, related software/programs, and multiple screens. Ability to work onsite or remotely as needed. Education and Experience: A bachelor’s degree or an equivalent combination of experience and education is preferred. Minimum two years of Supervisory or Management experience 2 years of experience working in insurance verifications. Experience with Microsoft Office, including Excel Physical Requirements: Requires the use of office equipment, such as computers, fax machines, telephones and copiers Requires computer-related activities for extended periods of time Requires the ability to see, hear, speak, write, and key #PACESJ Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below) Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations. Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs. Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit! Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team. Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage. Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team! 401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions. Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult. Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family. Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability. About Lumexa Imaging Lumexa Imaging is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 3,100 team members and 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. South Jersey Radiology Associates (SJRA) established a partnership with Lumexa Imaging in 2022 to innovate patient care, accessing their best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology. South Jersey Radiology Associates (SJRA) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or any other unlawful factor.