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Additional Responsibilities: High Volume inbound call center environment for self-pay customer service related to Hospital and Physician billing. Inbound calls can be from patients, insurance companies, physicians, etc.
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Related Experience: Minimum of three years experience in customer service call center environment required. ESSENTIAL DUTIES AND RESPONSIBILITIESReceive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
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The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
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2+ years of Call Center/Customer Service experience - Inbound and Outbound calls. We are looking for two (2) strong Call Center/Customer Service candidates to support an employer of choice in Orange County, CA. Onsite position in Fountain Valley, CA. Hourly rate of $22/hr.
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Must be able to adapt to a changing environment that focuses on world-class call service. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.
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The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls. Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.
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The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved.
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Handle both inbound and outbound calls in a call center type setting. 4+ years of experience in a customer service or client support role. Proficient in Microsoft Office/ G- Suites and experience with customer service software and tools.
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A successful Call Center Representative consistently exceeds booking goals, both through inbound and outbound calls, while ensuring exceptional customer satisfaction. If you are an exceptional Call Center Representative with the ability to listen to customer needs and book service appointments - we want you to join our in-office team.
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Manage inbound and outbound calls/emails in a timely manner. You will be working in a busy call center and will be responsible for assisting customers book executive ground transportation.
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