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Our team creates and supports several existing ML products such as a customer support generative AI chatbot, semantic search, error identification, customer support dashboards, etc.
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Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
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3+ years of experience in a technical support or customer service environment supporting Mac OS. 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Fleetsmith/Jamf), Zoom, Palo Alto Networks, Global Protect, Meraki.
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The Customer Support Automation team aims to create better-than-human Customer Support Experiences. Develop and drive the vision for new Customer Support Experiences.
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PRIMARY DUTIES AND RESPONSIBILITIES: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. The Support Services Manager will play a crucial role in leading the Services team in their role in the rent-up and resident-stabilization process for this property.
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Trusted by industry leaders, Kandji's rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more. Provide a high level of IT support driven by rapid response and one-touch resolutions.
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With a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. + Customer-facing support experience in biotech industry.
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Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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1+ year in customer success or support role in the past. Update internal documentation and customer-facing support content. Drive the customer support function.
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We are responsible for building Cash App's customer facing support experiences and the tools our customer support advocates use to help customers with their inquiries. In Support Product we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems.
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Works directly with Chief Engineer and Design Center Manager to support the Technical Standards Advisory Committee in the development, review, and innovation of company-wide technical standards.
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Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.
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With a customer service mentality, this role will provide everyday technical support. Daily tasks will include: Google administration and integration, enterprise Mac support, enterprise deploy solutions such as JAMF, maintain WDS Image Library, General hardware and software support; Desktop security and antivirus and patch management; LAN support, Active Directory support; Mobile device integration and support; VPN account set-up, Employee onboarding, and off-boarding; maintain and audit software license and hardware inventories; and VoIP system administration.
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The Practice Support Data Processing & Social Media Collections Analyst reports to the Practice Support ESI Processing Technology Manager and/or the Practice Support Manager, in addition to the Director of eDiscovery and Practice Technologies.
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Experience in customer-facing IT support roles. Reporting to the Sr. IT Manager, the IT Technical Support Engineer is accountable for the design, implementation, and support of the Premier Nutrition infrastructure including the network, and O365 environment.
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customer support jobs Title: support engineer Company: Leeward Jobs in San Francisco, CA
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