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Land & Expand your client base by understanding current use case and identifying areas for expansion, through both individual efforts and partnering with Customer Success counterparts on Tier 1 client accounts, resulting in mid-term and renewal up-sells.
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Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success. Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support.
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Build and lead a high-caliber customer success team: Recruit, onboard, coach, and motivate customer success managers and collaborate closely with our customer success engineers and support specialists.
$215,000 - $265,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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You will own, drive, and lead the renewal management for the entire SMB segment, and work collaboratively with the Customer Success Managers (CSMs). 3-5 years of successful technology renewal management experience, strong preference for experience in ad-tech, digital marketing, and/or B2B account-based marketing.
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The CSMs deliver and orchestrate engagements through our Success Plans, most notably our Signature Success Plan. The SVP collaborates across Salesforce by working to address any customer satisfaction, adoption, professional services, or renewal issues within their region, resulting in clear accountability, consistent service, and one face to the customer.
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The Associate Account Manager is responsible for managing & selling software subscription license renewals of Oomnitza’s industry-leading software, working in close cooperation with our Customer Success teams to maximize retention, minimize churn risk, and drive growth on the Renewal event.
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Be responsible for the ultimate success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal. Drive strong customer advocacy efforts via collaboration with Persona’s Marketing team to identify and amplify our biggest customer success stories.
$120,000 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As a Director of Customer Success, your success in this role will be measured based on key metrics such as gross and net dollar retention, contract renewal rates, and overall customer health and product utilization.
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In particular for this role, SaaStr has $15m+ of sponsorship (customer) revenue to renew and close and owning a significant piece of the fulfillment, customer success, and renewal cycle here will be your job.
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We take pride in our world-class renewal rates, and Customer Success is an essential part of this equation. Our Global Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help our most strategic customers enhance the value of their Benchling investments.
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You’ll help shepherd our largest most strategic deals to renewal. You will also directly manage some of our most strategic customers, drive efficiency in our existing onboarding processes, continuously refine and iterate on our customer success playbook, and collaborate closely with sales, marketing, product, and engineering teams to ensure we consistently exceed customer expectations.
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About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal.
$124,900 - $247,600Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Segment Value Engineering is closely aligned with the Global Sales and Customer Success organizations, directly supporting sales and renewal pursuits within our top accounts. Partner with sales management, sales engineering, customer success and other pre and post-sales functions to grow the amount of value related activity in your region.
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As our Customer Success Manager, you will be responsible for overseeing a successful onboarding experience, maintaining ongoing business objectives, helping your clients maximize value realization from their Planful solution, and ultimately ensure the renewal of key accounts.
$110,000 - $130,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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We run the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success and advocacy using tools including Marketo, Salesforce, Gainsight, Aria, NetSuite, and Zendesk.
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renewal success jobs in San Francisco, CA
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