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The Opportunity To achieve our ambitious goals, we’re looking for an Analyst to support our Customer Success business as part of our Revenue Operations team. Within Your First 30 Days, You Will Meet with Customer Success leaders, cross-functional partners, and members of your Revenue Operations team to understand their priorities and how you can support them.
$189,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We are looking for a Product Data Scientist to drive understanding of how our business and its products are scaling and performing. You are an effective generalist who partners well with engineering, product, and business functions.
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This position reports to the Senior Manager of Engineering Customer Support, or another senior management personnel that the President of the Company may designate. As a Customer Support Administrator, you will play a crucial role in providing exceptional customer service and managing administrative tasks.
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Experience - 5+ years of success in senior roles in enterprise SaaS deployment, CSM and/or program management for large, complex, and strategic customers is required. You must have deep technical depth, be “client obsessed”, and have proven experience with a SaaS-based data protection security product; have the desire to take initiative, consistently be oriented with proving value for customers, and love working in a fast paced, high growth environment is key.
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The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a critical customer facing function within our dynamic Customer Success board area.
$197,900 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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As the trusted advisor and main point of contact for our customers, the Customer Success Directors manage the optimization of shuttle and transit systems, and negotiate contract extensions and expansions.
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As an IT Support Specialist, you will be responsible for onsite IT technical support, including desktop support for users, as well as assist the Engineering team with other production systems support, as needed.
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Description POSITION DESCRIPTION As a Customer Support Administrator, you will play a crucial role in providing exceptional customer service and managing administrative tasks. 2 to 5 years of experience in administrative, customer service, or customer support.
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You Will Define the product strategy, roadmap, and prioritization end-to-end across the entire support from customer channel experience and automation to agent tools. We want customer support to be a key reason why people trust Cash App with their money.
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If so, then a portfolio customer success manager (CSM) role might be perfect for you! Customer Success Measurement: You'll track key metrics like customer adoption of PagerDuty products purchased, user deployment and activity, and renewal rates to measure success and identify areas for improvement within your portfolio.
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Define the product strategy, roadmap, and prioritization end-to-end across the entire support from customer channel experience and automation to agent tools. Qualifications 14+ years of product management or equivalent experience with experience in product support at scale.
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CUSTOMER SUCCESS, PRODUCT ENGAGEMENT SPECIALIST Overflow. The ultimate goal of the Product Engagement Specialist is that customers love the platform so much they share Overflow with their network and grow the Overflow customer base.
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Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation. Deeply understand the industry and use industry knowledge to help shape the GTM and Product strategy.
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Cultivate creative ideas and insights into how legal frameworks can support new product developments and customer experiences. You will report to Cash App’s Head of Product Counsel and partner with our product teams to develop new offerings while managing legal risk and ensuring regulatory compliance.
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Your responsibilities will include overseeing the implementation, adoption, and ongoing success of Parspec’s platform, managing executive relationships, traveling for customer engagements, guiding product discovery, and providing strategic consultation to ensure our customers fully leverage our software.
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Title: customer success product support specialist in San Francisco, CA
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