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Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line managers/personnel.
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The QC/WIMS Clerk is responsible for processing accurate and timely transactions and conducting Quality Assurance of inbound/outbound product orders, including Train Provisioning Solution (TPS) services where applicable, while delivering excellent customer service to internal and external Amtrak customers and client partners.
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The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
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Complete Food Handler and Alcohol Service trainings as required by location. ll be responsible for processing transactions, balancing cash, and providing the best-of-the-best in customer service.
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Must be a minimum of 21 years of age, have a valid drivers license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
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Experience in food service, as a dietary clerk, or in a related field preferred. Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
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Additionally, the Customer Service Manager will be responsible for targeted results in areas such as customer retention, route sales, and A/R collection as well as other stated financial and/or customer service goals.
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