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Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages. We're known as an auto glass company. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.
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Oversee administration of warranty claims as well as training and supervising of service department. Oversee administration of warranty claims as well as training and supervising of service department.
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Perform system administration tasks - setup and maintenance of entities, master data for Accounting, Purchasing, Sales and Warranty. Provide application support to all users of Newstar and related systems (Newstar Enterprise, Newstar Sales, Design Studio Manager, Newstar Web, OnLocation Scheduling, Homeowner Central, InformXL and BuildPro.
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May review warranty claims, discuss product substitutions and alternatives based on customer requirements, and provide special pricing for non standard warranty items and repairs. Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders.
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Install only those parts described in repair order and return all warranty parts to Parts Department and dispose of used parts as directed. Provide any administrative assistance necessary to complete warranty repair orders and other tasks as assigned by management.
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Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.
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The BSA will focus on improving processes and implementing Oracle EBS for Masimo’s CRM and Service functions including Tech Support/Case Intake (via email, chat, and phone), returns, replacements, warranty repairs, and Install Base management.
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As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.
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1st shift: (7am - 3:30pm) CUSTOMER SERVICE COORDINATOR Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders.
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Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines. Maintain good working relationship with factory(s) and foster positive employee relations.
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5-7 years expertise in enabling and improving business processes in the Service Contracts, Depot Repair and Installed Base Oracle EBS modules. Lead data conversion efforts related to Service Contracts, Depot Repair and Installed Base.
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May assist with preparing quotations or RMAs•Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
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Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc. Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.
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Our goal is to assist customers with their automotive needs, from sales and leasing to parts and service, to finance and even collision repairs and commercial vehicles. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
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Process receiving activities related to warranty repair RMA’s, Customer Owned Equipment, and Mfg/Repair/Rework suppliers. Process receiving activities related to warranty repair RMA’s, Customer Owned Equipment, and Mfg/Repair/Rework suppliers.
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warranty job in Laguna Woods, CA
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