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Summary DescriptionAs a Team Lead in Customer Support, you will support the team, maintain/improve team operations, and serve as a point of contact between the client facing and technology teams.
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In this role, you will report to the Sr. Director Customer Success & Support OPS & Analytics, partnering closely with Customer Success and Support leadership to lead and own Demand Forecasting, Capacity and Workforce Planning, Real-Time Scheduling, Analytics & Insights, Target and SLA attainment analysis, and closed-loop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyo's customers.
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Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution. Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
$100,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments. Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
$10 an hourFull-timeExpandUpdated 3 days ago - UpvoteDownvoteShare Job
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Experience : 5-7+ years of experience as a Technical Account Manager or Account Support Engineer, with a strong background in customer support within a similar technical discipline.
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Collaborate closely with Product Managers, Designers, and fellow engineers to design and implement new full-stack features and functionalities for our Customer Data Platform, using languages such as React/TypeScript, Ruby, Golang and Rust.
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Provide end-user support via email, conferencing, and phone. IT Support Specialist. + Provide on-site support in our Redwood City headquarters and Santa Clara data center. + Ability to provide after-hours support as needed.
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Glean is looking for a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup, to support our growing customer base by providing them with a superior support experience to pair with our amazing product.
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We are seeking a highly skilled and detail-oriented Risk Operations Process and Compliance Auditor Manager to join our customer support team in an e-commerce marketplace environment. Work closely with customer support leadership, legal, and other stakeholders to ensure alignment on risk and compliance matters.
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With a focus on project management, the Customer Success Manager will support the customer relationship during the entire robotics customer deployment lifecycle. Support and on occasion serve as the project manager for robotics customer deployment lifecycles, overseeing the projects activity, resources, schedule, budget, and risk.
$150ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As a Senior Corporate Counsel passionate about Information and Product Security, you will play a vital role in ensuring the legal compliance and protection of our company's sensitive information, intellectual property, customer data, as well as our products & services.
$214,500 - $321,700 a yearFull-timeExpandApply NowActive JobUpdated 6+ months ago - UpvoteDownvoteShare Job
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Experience in at least one of the following disciplines: Customer Success Management, Support Engineering, Professional Services, Technical Project Management. Glean is looking for a talented Customer Success Manager to join our rapidly expanding, venture-backed startup.
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Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.
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Manage manufacturing activities for viral vector and cell therapy, including cGMP aseptic qualification, in support of manufacturing and formulation of viral vectors as drug substance and of cell therapeutics as drug products.
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customer support jobs Title: senior director Company: Bright Horizons Family Solutions in Foster City, CA
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