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Summary DescriptionAs a Team Lead in Customer Support, you will support the team, maintain/improve team operations, and serve as a point of contact between the client facing and technology teams.
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Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.
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In this role, you will report to the Sr. Director Customer Success & Support OPS & Analytics, partnering closely with Customer Success and Support leadership to lead and own Demand Forecasting, Capacity and Workforce Planning, Real-Time Scheduling, Analytics & Insights, Target and SLA attainment analysis, and closed-loop performance metrics including continuous data analysis to drive improvements and optimize the support orchestration for Klaviyo's customers.
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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Collaborate closely with Product Managers, Designers, and fellow engineers to design and implement new full-stack features and functionalities for our Customer Data Platform, using languages such as React/TypeScript, Ruby, Golang and Rust.
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Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments. Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
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Experience : 5-7+ years of experience as a Technical Account Manager or Account Support Engineer, with a strong background in customer support within a similar technical discipline.
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Provide end-user support via email, conferencing, and phone. IT Support Specialist. + Provide on-site support in our Redwood City headquarters and Santa Clara data center. + Ability to provide after-hours support as needed.
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We are seeking a highly skilled and detail-oriented Risk Operations Process and Compliance Auditor Manager to join our customer support team in an e-commerce marketplace environment. Work closely with customer support leadership, legal, and other stakeholders to ensure alignment on risk and compliance matters.
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This position is responsible for providing outstanding customer service and support to Wave Broadband customers. Phone customer support/service related background in call center environment preferred.
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As a Senior Corporate Counsel passionate about Information and Product Security, you will play a vital role in ensuring the legal compliance and protection of our company's sensitive information, intellectual property, customer data, as well as our products & services.
$214,500 - $321,700 a yearFull-timeExpandApply NowActive JobUpdated 6+ months ago - UpvoteDownvoteShare Job
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Experience in winding superconducting coil, making superconducting joint, assembling coil to the support structure, welding, GM cryogenic refrigeration systems, high vacuum systems, and helium leak testing.
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With a focus on project management, the Customer Success Manager will support the customer relationship during the entire robotics customer deployment lifecycle. Support and on occasion serve as the project manager for robotics customer deployment lifecycles, overseeing the projects activity, resources, schedule, budget, and risk.
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Note: This is a full-time position focused on customer service, sales, and client support. Customer service-oriented mindset. Location: Remote (Virtual, Work From Home) No cold calling, door-to-door, or network marketing involved.
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Provide analytical support for clinical-scale non-GMP IND-enabling manufacturing operations, including qualification of in-process and release methods and assist in tech transfer in support of GMP manufacturing and release of clinical material.
$140,000 - $170,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
customer support jobs Title: senior director Company: Bright Horizons Family Solutions in San Mateo, CA
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