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Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support. Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.
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Provide network administration and support of various lab environments Perform hands on technical implementation and troubleshooting. In this hands-on role, you will build integrations to help the Product Marketing teams evaluate competing products to help find opportunities for Client to deliver best of class solutions.
$48 - $50ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Performs system setup, configuration, UAT testing, training, troubleshooting, and go-live support. Identify and train superusers at the client site to support the continuity of the solution.
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You will report to the Client Services Manager. + Respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfillment and more.
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Proven customer support experience or experience as a Client Service Representative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
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Previous experience in customer support, client services, sales, or a related field. Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
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As a Product Support Manager (PSM), you will leverage the specialized product knowledge to design product support workflows, provide third-level troubleshooting consultation support to creator support teams, partner with Product to address product issue trends, advocate for feature requests, and ensure support readiness for product launches.
$132,000 - $196,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem.
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Ability to listen actively, relay information, and answer questions and/or concerns. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems. Record, organize and file customer interactions and account changes.
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Our client is looking for an IT Associate to join their team, on a contract to hire basis. Confident troubleshooting Active Directory and O365 issues. They are a successful investment office in San Francisco and are looking for someone that has 5+ years of IT support experience.
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And related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Akkodis is seeking a Desktop Support Specialist for a Contract position with a client located in San Francisco, CA. Ideally looking for applicants to have a solid background in Banking/Financial industry.
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Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
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Technology Support Technical Assistance: Provide first-level assistance on Conference Center technology, including troubleshooting and coordination with Technology Services. Our client, a multinational law firm, is seeking a Conference Center Coordinator to support their team.
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