Junior IT Support Specialist (Part-Time to Full-Time)

Job Description Junior IT Support Specialist (Part-Time to Full-Time)Protek-IT | Chicago, ILAre you the go-to tech expert among your friends and family? Do you have a knack for troubleshooting and a passion for IT support? Join our team at Protek-IT as an Entry-Level IT Support Specialist, starting part-time with a clear path to full-time.Position SummaryThis is a part-time role (20–30 hrs/week) for the first 3 months as a trial period, with the goal of moving to full-time based on performance.You'll provide Level I Technical Support for our clients, assist with deployments, and document client requests. Day to day, you'll work assigned tickets, resolve issues remotely and on-site, and escalate when needed.What We're Looking ForRequired:Excellent customer service skills remotely, in person, and in written communicationCertification in IT-related fields (CompTIA A+, Network+, Google IT Support, Microsoft MS-900, AZ-900)Proficient in PC and Mac setup and troubleshootingBasic knowledge of networking principles (LAN/Wi-Fi) and remote support toolsValid driver's license and reliable transportation (3–5 weekly client site visits)Comfortable with hands-on hardware work: racking, cabling, mounting, lifting up to 50 lbsEnthusiasm for technology and a genuine interest in helping peopleReliable, personable, and committed to growthNice to Have:Familiarity with PSA/RMM and remote support tools (we use HaloPSA, N-central, Hudu, Huntress, CIPP, etc.)Experience with AI prompting tools (e.g., ChatGPT, Copilot, Claude) for troubleshooting and productivityYour ResponsibilitiesWork tickets assigned and scheduled by the Support Coordinator (5–15 daily part-time / 10–20 full-time)Resolve Level I technical issues independently; escalate when neededCommunicate technical concepts clearly using plain languagePerform 3–5 on-site client visits per week as scheduledDocument resolutions and create/improve workflowsKey DutiesRespond and work on tickets assigned by the Support CoordinatorRemotely resolve Level I issues: password resets/unlocks, printer/scanner installs, Windows/macOS troubleshooting, Microsoft 365 admin tasksPerform on-site client visits: PC/printer installs, basic LAN/Wi-Fi network troubleshooting, and hardware deploymentsSet up and troubleshoot VPN connectionsPrepare PCs or Macs for deploymentCoordinate with the Support Coordinator for on-site schedulingContribute to process improvement and knowledge base articlesInterview Process1. 30-minute introductory call with the owner2. In-person meeting at our office to meet the teamCompany OverviewProtek-IT is a managed service provider (MSP) specializing in efficient, personalized IT support for small businesses and non-profits in the Chicagoland area. We support 100+ SMBs across manufacturing, legal, real estate, and professional services. We're a tight team of 10 who go above and beyond, communicate directly, and have each other's backs.Compensation & Benefits· Pay: $20–$27/hr based on experience and qualifications· Part-time phase (months 1–3): Certification reimbursement + weekly office lunches· Upon full-time conversion:100% paid Blue Cross Blue Shield healthcare (after 30 days FT)401(k) with 4% company match (after first year)Unlimited PTO based on performance and coverageProfessional development assistanceSchedule & LocationMonths 1–3 (Part-Time)Monday–Friday, 20–30 hrs/weekIn-office + client on-sites. No WFH.Month 4+ (Full-Time) Monday–FridayFlexible hybrid: 3 days in-office/on-site, 2 days remoteOffice: 5019 W Lawrence Ave, Chicago, ILExperienceCustomer service: 1 year (Required)Computer support: 1 year (Required)Computer networking: 1 year (Preferred)Education: High school diploma or equivalent (Preferred)Company DescriptionWe're a close-knit team of nine who don't take ourselves too seriously, and we value people who communicate openly and directly.Company DescriptionWe're a close-knit team of nine who don't take ourselves too seriously, and we value people who communicate openly and directly.