Junior IT Support Specialist
About the roleWe are seeking a Junior IT Support Specialist to provide technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a good understanding of endpoint management, network troubleshooting, and involves IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.Your Day to DayReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Core duties and responsibilities include (but are not limited to) the following:Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and JamfPro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.Directory and Cloud Services Administration: Support and troubleshoot within Microsoft Intune, Entra ID and SharePoint environments.Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.Other duties as assigned.What makes you excel in this positionThe requirements listed below are representative of the knowledge, skill, and/or ability required:Bachelor\'s degree in computer science, Information Technology, or related field. Equivalent experiences will also be considered.Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems.Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing.Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.Strong understanding of M365 administration, Entra ID, and Intune.Knowledge of IT security systems and protocols, particularly Microsoft Defender and monitoring tools.Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot.Exceptional written and verbal communication skills in English. German language skills are an advantage.Strong collaborator who contributes actively to a supportive, solution-oriented team environment.Salary RangeUnited States: 40,000-50,000The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.What\'s in it for you?We have many benefits and perks available to you as a Serrala employee. Here are just a few...Medical, Dental, and Vision Insurance - available to you from your first day of employment401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employmentUp to a $275 monthly reimbursement for phone and internetEmployee Assistance ProgramLifeMart - discounts on travel, food, products, and servicesRegus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborationsWhy you'll love it hereStep into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.At our core, we\'re ReliablePassionateEmpowering, and Enterprising committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.EEO StatementWe are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.To all recruitment agenciesSerrala does not accept agency resumes. Please do not forward resumes to our job\'s alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.J-18808-Ljbffr