Optometric Technician

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctors appointment schedule in a manner that delivers a professional, pleasant patient experience. Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment Enters patient information in Electronic Health Records (EEHR) Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible Instructs patients on medical care as prescribed by the doctors treatment plan and schedules follow up appointments as needed Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) Responds to patients telephone inquiries regarding medication, treatment, problems referring to the OD as necessary Completes proper coding of procedures for payment collection May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.) Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals Supports the OD with patient education as instructed by the Optometrist Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only) Participates in Practice meetings / projects as requested Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the managers outreach, etc. Calls all no-shows or cancelled patients to reschedule appointments Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization Performs other duties within the Practice as requested and as time allows