Service Administrator & Business Development

Eberhard Teammate OpportunityPosition at Eberhard Eberhard, A Tecta America Company, LLC is a roofing and sheet metal contractor and fabricator that operates out of Van Nuys, California. Established in 1945, Eberhard has built a solid reputation in the Southwestern United States as a high quality and dependable team offering superior workmanship, quick response times, and collaborative crews. Projects range in size for commercial, industrial, and institutional clients. Eberhard is seeking a proactive teammate to support the Service Department's daily operations and long-term growth. This role provides essential administrative support, manages the flow of information across the departments, and helps cultivate new business opportunities. This position will be onsite out of our Van Nuys office.Responsibilities:Service CoordinationAddress customer inquiries, validate service request details, and manage communication between customers and internal teams.Coordinate service projects from initial administrative setup through final billing, ensuring all details are organized and processed smoothly through the Accounting DepartmentProvide professional, proactive customer service to help clients get access to information and solutions they needWork closely with all company departments to ensure standard practices are followed and operational consistency is maintainedMaintain an accurate database of all service-related files and logs for document controlBusiness DevelopmentIdentify opportunities for new business and departmental growth by proactively monitoring client needsBuild and maintain organized, up-to-date client and opportunity databaseConduct timely follow-ups with customers to confirm satisfaction and address any concerns promptly and in a professional mannerSources new leads and opportunities by initiating contact with prospective clients to cultivate and expand customer baseMinimum Requirements:Adhere to company safety working practicesMaintain a professional work attitude and workspaceOperate as a team playerForward thinking and a problem solverProficient in Microsoft OfficeAbility to gain a working knowledge of computer systems and softwareJob Type : Full-Time Schedule: 7am to 4pm, with occasional off-site meetings Pay : Starting at $29 per hour Company Full-Time Benefits:Healthcare paid 70% for employeeHealthcare paid 30% for employee dependents401K with profit sharingOne-week paid vacation at the completion of the first year of employment and two weeks at the completion of the second year of employmentWork Environment: This position functions within a professional office setting and regularly utilizes standard office equipment, including computers and phones. The role requires frequent verbal communication and active listening. It also requires close visual acuity for tasks such as reviewing and analyzing data, transcribing information, and operating a motor vehicle. The work is primarily sedentary, though some travel is required.