Network / Tier 2 / Field Technician (Austin, TX)

Pay: $24.00 - $30.00 per hourJob description:Network / Tier 2 / Field Technician (Austin, TX)Compensation: Competitive salary commensurate with experienceEmployment Type: Full-timeAre you tired of corporate bureaucracy, micromanagement, and feeling underappreciated? We are a well-established, locally owned IT support and computer repair company that has been serving Austin businesses and individuals since 1999. We’ve built our reputation on technical excellence, genuine customer care, and a no-BS approach to work. As we continue to grow, we’re looking for a skilled Network / Tier 2 / Field Technician to join our tight-knit team of professionals who actually enjoy their jobs. This is a customer-facing field role that combines hands-on technical work with on-site support across the Austin area. You’ll be the trusted expert who solves problems and builds lasting client relationships.Key Responsibilities:Perform routine maintenance and troubleshooting on workstations, servers, and network infrastructureDiagnose and resolve complex issues on PCs, Macs, servers, and peripherals (printers, scanners, etc.)Troubleshoot and repair network problems, including connectivity, Wi-Fi, and VPN issuesSupport Windows domain environments, Office 365, and cloud servicesProvide excellent on-site customer service — listen to clients, uncover needs, and deliver solutionsDocument all work thoroughly in our ticketing systemOccasionally assist with installations, upgrades, and network projectsRequirements:Reliable transportation and a clean driving record (this is a field position)Strong customer service skills with the ability to explain technical concepts clearlyExcellent problem-solving mindset — you have strong “Google-Fu” and love figuring things outProfessional demeanor and communication skillsTechnical Qualifications (Strong candidates will have solid experience in most of these areas):Ubiquiti, Cisco, and Meraki networking equipmentOffice 365 administration and SharePointPC/laptop hardware and software troubleshooting (Windows + Mac)Server administration, VMware, and Hyper-VActive Directory / Domain environments, TCP/IP, VPNs, and wireless networkingWhat We Offer:Competitive pay based on your skills and experience401K, Health Insurance, and a generous PTO packageA supportive, low-drama team environment (no corporate politics)Variety in your daily work — no two days are the sameOpportunity to grow with a stable, long-established local companyLocal Austin-area applicants preferred. If you’re a self-motivated technician who takes pride in solving real problems for real people, we’d love to hear from you.How to Apply:Reply to this posting with your resume and a brief note telling us why you’d be a great fit for our team.Benefits:401(k) matchingHealth insurancePaid time offRetirement planWork Location: In person