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Experience in strategy, organizational transformation, organizational development, process improvement, workforce strategy, change management, communications, monitoring and evaluation, or emergency response and preparedness.
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Working knowledge and demonstrated experience in multiple practice areas of HR, including but not limited to Title IX, talent management, data analytics, risk management, workforce planning, human resource development, strategic business management, change management, global and international human resource capabilities, compensation and benefits, and HR Technology.
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Expertise in contact center performance measures, customer relationship management, knowledge management, workforce management, quality assurance, call scripting, call routing, data analysis, omnichannel operations, standard operating procedures, and conflict resolution and CSR training.
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Design, implement, and support call flows to integrate with 3rd party applications such as CRM/PRM, Call recording vendors, Workforce Management, Quality Management, Natural Language Processing, Automatic Speech Recognition, and other Cloud integrations.
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SAP Ariba (Sourcing, Procurement, Vendor Management) and SAP Fieldglass (Contingent Workforce Management and/or Services). Norfolk Southern Corporation is currently seeking a passionate SAP Ariba and Fieldglass S2P Lead to streamline procurement and contingent workforce management through innovative technology solutions.
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Experience in one of more of the following applications preferred: Oracle NetSuite, Microsoft Dynamics AX, Oracle JD Edwards, UKG UltiPro, UKG Workforce Dimensions, Oracle Enterprise Performance Management (EPM), SAP SuccessFactors, SAP Concur, Kofax, or OpenText.
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Reporting to the Regional Sr HR Manager, the HR Manager leads the facility/group HR team and is responsible for effective execution of human resources functions, such as Talent Development, Talent Selection, Workforce Planning, Engagement, Recognition, Performance Management, Leave Management, Organizational Development, Training, Associate Relations, Compensation, Benefits, Wellness, Risk Safety, Labor Relations, Sustainability and Philanthropy.
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The Workforce Access Management Information Security Specialist plays a key role in the design, maintenance, and ongoing support of processes related to Identity & Access Management (IAM.
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We are looking for highly skilled, self-motivated, registered nurses (RN) who have experience with workers’ compensation nurse case management. Our Comprehensive and Customer Focused Workforce Solutions include Right-to-Hire Contract Staffing, Direct Placement, and Managed Service Provider (MSP) / Vendor Managed Services (VMS) engagements nationally.
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We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. Support Project Managers in contract management/compliance, invoice management, document control, client meetings/coordination, and interaction with AR Collections Specialist team.
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Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. In addition, they act as the lead on strategic initiatives developed in-house by the Technology Management Services team, ranging from annual budgeting for $50M software spend, to technology portfolio adoption metering, and post-M&A technology catalog assessments.
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Cultural curiosity and a commitment to equity in both workforce management and community impact. · 5+ years’ experience in nonprofit management and fundraising, including staff and volunteer management experience.
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Technology Management: Oversee the implementation and maintenance of call center technology solutions, including telephony systems, CRM software, and workforce management tools. In-depth knowledge of call center operations, including workforce management, performance metrics, and quality assurance processes.
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The management team has 20 years of experience in workforce solutions and staffing in medical and non-medical fields, roles ranging from Clerical job to Cardiologist to software developer to CEO.
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Reporting to the SVP Customer Care, this individual will be responsible for ensuring smooth and efficient contact center operations by closely managing the financial health of the business and leading the Workforce Management strategy and execution in support of Customer Care, Sales, Retention and Collections.
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