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As a full-time Supervisor / Lead you are responsible for Inspecting all areas and team members work to make sure quality standards are met and exceeded while reinforcing TBC's 5-Star Hospitality Training Focus on Customer Service Satisfaction.
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As the Restaurant General Manager, you will achieve sales growth and maintain company standards of excellence for your location by overseeing all team members and training them to execute QSC standards (quality, service, and cleanliness) and to provide exceptional customer service.
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Overseeing operations for your location and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability. You will also have a variety of general operations managing responsibilities with a focus on cost control and maximizing profitability.
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Maintaining a cooperative and professional working relationship between management team and your crew. Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures.
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Supporting the team and District Manager in their operational decisions. Conducting crew and administration organization team meetings as needed to discuss operation procedures. Training and developing management team and crew using current company training system.
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Handling HR issues as they arise, including disciplinary write-ups. Assuming responsibility for cash for all shifts, including bank deposits, and ensuring that all cash procedures are properly adhered to.
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Performing other tasks as directed by the District Manager. Ensuring that all sanitation, safety, security policies and procedures are observed and enforced. Maintaining an adequate supply of products and items necessary to maintain smooth operations.
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Maintaining reports and records based on company standards and in full compliance with state and federal regulations. Scheduling sufficient staff to cover operations and to accommodate guest flow. Controlling payroll to meet company labor cost standards.
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Providing coaching, counseling, and discipline as warranted. Interviewing and hiring adequate staff to operate the restaurant based on company standards and in compliance with state and federal regulations.
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General Managers also need to maintain and control inventories making sure that the quality of the product and service is at par with the companys operating standards. Dominos Pizza looks for General Managers who are adaptable and self-motivated not to mention the passion for customer service.
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Evaluating performance at company designated intervals and designing a development plan with each employee to improve performance. Controlling inventory to meet company GAP standards. Maintaining professional appearance and demeanor at all times.
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Previous Hardee's or Carl's Jr. experience, a plus. Conducting weekly inventories.
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Ensure all administration, production, communication and sales activities of WCDL; including but not limited to, customer service, planning/strategizing, budgeting, cost control, waste reduction, state and federal compliance, marketing, hiring, firing, discipline, reviews, production distribution and workflow, and product quality receive the very best product that fulfills their needs and retains their business.
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Provide continual leadership and guidance to the management team for assigned laboratories, cross-dock operations, customer service, and technical communications ensuring all activities are in compliance with the structure and culture of the organization as well as state laws and regulations.
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In this role, you will be responsible for managing day-to-day operations, including customer service, team building, staff training, inventory control, budgeting, sales growth, food safety, and time management to ensure that our guests receive the highest level of service and quality.
$29,100 a yearRemoteExpandApply NowActive JobUpdated Today
customer service quality control team building jobs Title: general in Maumelle, Arkansas
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