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Which can include, but not limited to, researching membership issues, product information and safety questions, support with membership and billing, Executive Rewards questions, and recording member suggestions and other feedback, using multiple systems simultaneously to provide excellence in member service.
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Provide customer service using management information systems, addressing refill needs, prescription status, insurance verification, and invoice requests. Manage inbound and outbound calls to facilitate medication delivery and payment scheduling, ensuring accurate information for timely distribution.
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Requirements: High School Diploma or equivalent required Minimum 2 years Collections experience preferably in a call center Experienced with customer service software applications Knowledge of Real Estate or Property Management industry preferred Understanding of VOIP phone systems Intermediate PC skills Proficient in MS Office Bilingual (English/Spanish) abilities a plus Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
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Your responsibilities include but may not be limited to Manage large amounts of inbound calls in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutions Provides excellent customer service by responding to email and phone requests.
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Description: Customer Service Email communication Inbound/outbound calls Updates systems with shipment information Serves as the liaison between operations and vendors Captures necessary documents to ensure timely customer service and supporting processes Handles data entry for shipments obtained from customers Skills & Qualifications: 3 years of customer service 1 year in the logistics field (domestic) Tracking & Tracing About TEKsystems: We're partners in transformation.
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As a Bilingual Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
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Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
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Address customer concerns via inbound telephone calls including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolution.
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Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information. Responsible for effectively answering inbound calls from our credit card merchants and sales representatives, and resolving issues in order to ensure customer satisfaction.
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Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.
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Proficient in basic PC applications; proficient in internal and client systems as needed; update and note account information; type at least 45 WPM; proficient with 10-key; become proficient in multiple client software systems as assigned.
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The Customer Service Representative will be located at the North America Headquarters located in Secaucus, NJ. Safilo is looking for a positive and effective individual for a Full-time Customer Service Representative position within the Customer Service Department.
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This position will be corresponding in the online chat portal, they may answer general inbound and, when needed, place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
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Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
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The Eligibility Specialist is responsible for gathering information related to applications and changed for various public assistance programs in the State eligibility system ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures.
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inbound calls customer service representative information systems jobs in Mabelvale, Arkansas
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